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Our strategy 2026 to 2031
21 April 2026
Our strategy sets out how we will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.
Corporate publications
Front cover of report
The Ombudsman’s Annual report and accounts 2024 to 2025
17 July 2025
Our Annual report and accounts 2024 to 2025 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
Image of our How we can help you leaflet
How we can help you leaflet
24 October 2024
This leaflet explains our role and the type of complaints we investigate. It summarises who we are and what we do.
Leaflets
Front cover
The Ombudsman’s Annual report and accounts 2023 to 2024
16 July 2024
Our Annual report and accounts 2023 to 2024 give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
End of life care: improving DNACPR conversations for everyone
14 March 2024
We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 
Reports about NHS