Help and support building healthcare software

If you are experiencing an issue with an existing service, you can request service support or log a live incident by contacting the NHS National Service Desk (registered users only) by using one of the following methods:

• log in to the NHS National Service Desk Customer Portal (service-now.com)
• email: [email protected]
• phone: 0300 303 5035

For help connecting to our digital services via your clinical systems, you can find advice and enquiry routes in the following options: 

• learn about connecting to our APIs and services at Getting started with our APIs
• read API specification information and descriptions in our API and integration catalogue 
• find out how to start our NHS API assurance process: Onboarding process  
• submit a question about integrating our services with your IT systems using our onboarding enquiry form  
• post a question about onboarding or integration on our Developer Community forum 

For further guidance:

• read our introduction to healthcare technology 
• access guides to building healthcare software  
• get information about testing environments 

If you're looking for help as an innovator, we recommend you use our NHS Innovation Service which will help you to take your healthcare innovation from idea to adoption.