Phishing

• I've shared my banking details
  Contact your bank immediately and let them know. If you use online banking, you can cancel your card(s) online.
  
• I think my account has been hacked
  If you can't access one of your accounts or have noticed other unusual activity, refer to our actions to take to recover a hacked account.
  
• I think my device has been hacked
  If you have opened a suspicious link on your device, or followed instructions to install software, open your antivirus (AV) software if you have it, and run a full scan. Allow your antivirus software to clean up any problems it finds. Refer to our actions to take to recover an infected device. 
  
• I've given out my password
  If you use the same passwords on other accounts, you should change them immediately.
  
• I've lost money
  Tell your bank and report it as a crime to Report Fraud (for England, Wales and Northern Ireland) or Police Scotland (for Scotland).
  
• I've received the message on a work laptop or phone
  Contact your IT department and tell them what has happened.

If you haven’t entered any personal information, downloaded any files, or installed software, it’s unlikely you need to take further action. But you should stay alert to emails and notifications on your accounts to check for any suspicious activity. 

If you have entered personal details, including passwords, or followed instructions to install software, there are other things you can do:

• You’ve opened a link on your device, or followed instructions to install software: Open your antivirus (AV) software if you have it, and run a full scan. Allow your antivirus software to clean up any problems it finds. If you don’t have an antivirus or need more information view our actions to take to recover infected devices.
  
• You’ve entered personal details or passwords: You should change the passwords on any of your accounts where you use the same password. If you’ve entered banking or card details, contact your bank straight away, and if you use online banking, cancel the card(s) there.

If you’ve received a suspicious message or seen a website you're not sure about, find out how to report it in our actions to take for phishing.