This publication provides information about the number of users and usage for the NHS App, and for features that are available through the NHS App.
Data are included for the following measures, at ICB and national granularity:
- NHS App monthly logins: The volume of NHS App sessions recorded over a calendar month.
- NHS App monthly unique user logins: The number of distinct NHS App accounts that have logged into the app over a calendar month.
- NHS App unique user logins in 12 months: The number of distinct NHS App accounts that have logged into the app over the previous 12 months.
- NHS App prescription orders: The number of prescription order events recorded in the NHS App over a calendar month.
- NHS App unique users ordering prescriptions: The number of distinct NHS App accounts that triggered a prescription order event in the app over a calendar month.
- NHS App account registrations: The number of new user accounts that have completed the NHS App registration process over a calendar month.
Data are included for the following measures at a national granularity only:
- NHS App all-time account registrations: The number of user accounts that have completed the NHS App registration process since recording first began, up to the end of the calendar month.
Data are collected via interactions with the entire NHS App service. This service includes users accessing the NHS App via their mobile devices, through the NHS App Online website in their computer browsers, and through links to NHS App services from nhs.uk.
Early editions of this publication will contain a select number of measures that cover monthly data from March 2025 onwards. There are future plans to expand the number of measures reported, and to include historic records for measures where available.
The NHS App Management Information Statistics publication aims to provide an open and accessible data source to give important insight into how the public are using the NHS App and the services provided through it, and how use changes over time.