Testing a different way to improve complex public services
Testing a different way to improve complex public services
Read to find out about how the CustomerFirst Team is exploring NewCo as a way of working.
GOV.UK One Login for HMRC: how we made it happen and what comes next
Find out how GDS and HMRC joined forces to bring GOV.UK One Login to millions and what comes next for simpler access to government services.
GDS Local: building the foundations for digital collaboration
Posted by:
Liz Adams, Service Owner, GDS Local and Sam Nutt, Digital Strategy Lead, GDS Local, Posted on:
-
Categories:
GDS Local
GDS Local shares the latest developments on how the initiative is supporting digital transformation in councils.
CustomerFirst: how we’re transforming services together
Posted by:
Tristan Thomas, Director, CustomerFirst, Posted on:
-
Categories:
Digital strategy, Digital, Data and Technology
CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
How GDS and DWP worked together to improve GOV.UK One Login
Posted by:
Natalie Jones OBE, Director of Digital Identity, Government Digital Service and Cheryl Stevens MBE, Director for Customer Contact, Fraud, Error and Debt, Department for Work and Pensions, Posted on:
-
Categories:
GOV.UK One Login, Ways of working
Natalie Jones OBE and Cheryl Stevens MBE explain how their teams are joining up to make proving your identity online simpler, giving you more ways to access government services.
More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages
Posted by:
Ryan Carvalho, Service Designer, GDS, Karl Chillmaid, Senior Content Designer, GDS and Ia Croxton, Senior User Researcher, GDS, Posted on:
-
Categories:
GOV.UK Notify
User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.
Making the government’s first digital wallet a reality
In 2025, the digital Veteran Card went live, and private testing began for the digital driving licence. These were big milestones for the team building the UK Government’s first digital wallet – read on to find out what we’ve been doing.
Our roadmap for modern digital government
Posted by:
Emily Middleton, Director General for Digital Transformation and Christine Bellamy, Director General, Digital Products Group, Posted on:
-
Categories:
Digital Centre, Digital engagement, Digital strategy, Digital, Data and Technology
This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.
Helping people with health and work: what we learned
Posted by:
Dan Austin, Engagement Lead, GDS and Lyndsay O’Brien, Senior Product Manager, GDS, Posted on:
-
Categories:
Digital Centre, Digital engagement, GDS team, People and skills, Transformation, Ways of working
We tested a new way to connect health and government support, helping people with long-term conditions stay in or return to work.
Our approach to keeping GOV.UK One Login secure
Explore 5 ways GDS strengthens the security and privacy of GOV.UK One Login, using expert safeguards and ongoing improvements to support trusted access to government services.
Designing public services that work for everyone
Posted by:
Alasdair Hewitt, Senior Product Manager, GDS, Posted on:
-
Categories:
Digital inclusion, Digital, Data and Technology
Find out how we’re breaking down digital barriers to help everyone benefit from public services, wherever they are.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Leading Government Digital and Data
