User-centred design
The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions. Where this started The project started with Support for care leavers. What support a care leaver is entitled to …
As a Fast Streamer, I spent six months at the Department for Education (DfE) working as a user researcher on our internal digital platform for reporting IT issues. The research, commissioned by leadership, aimed to understand how users experience the …
Informed consent is a process where an individual makes a choice whether to take part in research. They make this choice after a user researcher gives them information about what the research is about. Informed consent involves both communicating what …
Filters are a common component used in many services across DfE. There are many variations and we as a department have no guidance on how to use filters. There are a lot of differences in filter styling and functionality in …
Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why When developing a new digital public service, you might wonder why it …
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories. Design history posts are blogs that record …
When working on content-heavy services like our Early years child development training and Support for social workers, it’s crucial to agree on and document a workflow. This is because: For guidance, refer to reviewing and approving content and user-centred design …
Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …
“White male, 43 years old” said the AI voice as I had a camera pointed at me. In this case AI hasn’t quite got it right yet. But to give you a clue, let’s just say I was very happy …
For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …
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