If you have made an application for the Low Income Scheme (HC1) or a travel refund claim (HC5), you can find out what applications we are currently dealing with at Current applications – dates being processed.
Contact us using our online form
You can contact us using our online form.
To complete it, fill in your details and select the service you need to contact from the drop-down menu on the form.
Contact us by telephone
You can also contact each of our services by telephone.
All of our lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm, unless otherwise stated.
Find out about call charges
- NHS Prescription Prepayment Certificates (PPCs): Telephone 0300 330 1341
- NHS Hormone Replacement Therapy Prescription Prepayment Certificates (HRT PPCs): Telephone 0300 330 2089
- Medical and maternity exemption certificates: Telephone 0300 330 1341
- NHS Low Income Scheme: Telephone 0300 330 1343
- Dental Exemption Checking Service (penalty charges): Telephone 0300 330 1293
- Prescription Exemption Checking Service (penalty charges): Telephone 0300 330 9291
Textphone
If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number.
Our postal address
NHS Help with Health Costs
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
Follow us on social media
Facebook: Help with Health Costs (opens in a new tab)
X (formerly known as Twitter): @NHSHealthCosts (opens in a new tab)
You can use our social media channels to keep up to date with the latest news from NHS Help with Health Costs, or to send us a direct message.
Complaints
Contact the relevant service directly.
If they cannot resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:156KB).