We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Case story
Antenatal computerised CTG monitoring
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Webinar
Virtual forum: South Region Safety and Learning Networking Forum – 23rd September 2025
The Safety and Learning Team hosted the South Region Members Networking Forum on Tuesday 23rd September 2025 chaired by Ingrid Henderson Associate Safety & Learning Lead for South. Presentations and Speakers Caroline Latham-Parker, NHS Resolution Safety and Learning Lead for the South, delivered an overview …
Preventing and managing workplace violence webinar resources
On Tuesday 7 October 2025, NHS Resolution hosted a national webinar focused on tackling workplace violence (WPV) in the NHS. The event brought together speakers from NHS trusts and partner organisations to share the workplace violence report and how claims learning, local data analysis, implementing …
Case story
Caesarean Birth
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Report
Delayed diagnosis of cancer: a thematic review of general practice indemnity claims
NHS Resolution’s latest comprehensive thematic review identifies three key areas for improvement: optimising diagnostic processes, enhancing communication within consultations and across the healthcare system, and empowering patients through increased self-referral pathways and escalation mechanisms. The report emphasises that many general practice consultations are safe, with …
Case story
Maternity Triage
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Guide
Northern Maternity and Neonatal Events 2025
In January and February 2025, we embarked on an ambitious plan to facilitate and host three maternity and neonatal events across the North region, these took place in the North East, Yorkshire and the North West. All were hosted at member trust’s and supported by …
Webinar
Exploring Consent in Maternity Care: Insights from the Midlands and East Regional Networking Event
Our recent regional networking event brought together experts from across the Midlands and East to explore critical themes surrounding consent, with shared local and regional improvement projects focussed in maternity care. The session featured a series of thought-provoking presentations that highlighted both clinical and legal …
Animation
How are CNST contributions calculated?
Our CNST scheme contributions are calculated considering a number of factors, to aid the explanation of process and steps involved we have created this short two-minute animation. This animation will go through the factors of influence on the scheme overall and amount each member pays, …
Analysis and commentary from Practitioner Performance Advice’s support of the management of exclusions in England
Analysis and commentary from Practitioner Performance Advice’s support of the management of exclusions in England This Insight publication highlights the unique perspective of NHS Resolution’s Practitioner Performance Advice (the Advice Service) on exclusions of NHS doctors and dentists in secondary care. We are pleased to …
Webinar
Journey to improvement webinar: engaging patients, families and staff in the improvement of NHS services
On Wednesday 16 July 2025, NHS Resolution held a national journey to improvement webinar. The event was commenced with an introductory message from Megan Bidder (Director of Safety and Learning) and chaired by Caroline Latham-Parker (Safety and Learning Lead), who welcomed speakers from member trusts …
A year in the Maternity Incentive Scheme, 2024/25 – Report
Introduction The Maternity Incentive Scheme (MIS) is a financial incentive program designed to enhance maternity safety within NHS Trusts. It rewards Trusts that can demonstrate they have implemented a set of core safety actions, ultimately aiming to improve the quality of care for women, families …
Case story
Maternal Multimorbidity
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Insight report
Demographics, professions and concerns: Analysis of Practitioner Performance Advice cases including a focus on sexual misconduct concerns
Demographics, professions and concerns: Analysis of Practitioner Performance Advice cases including a focus on sexual misconduct concerns NHS Resolution’s Practitioner Performance Advice service (Advice) delivers a range of services to frontline healthcare organisations on the management and resolution of concerns about doctors, dentists or pharmacists. …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2024/25
This Factsheet provides statistical information on the various workstreams of the Primary Care Appeals service in the year 2024/25.
Webinar
Virtual webinar: National Mental Health Networking
NHS Resolution Safety and Learning team hosted its first National Mental Health Networking Forum, a bi-annual event for networking and collaboration to share best practice nationally. We Discussed: National Mental Health Clinical Negligence claims Creating conditions for learning from deaths in mental health inpatient services …
Webinar
Maternity (Perinatal) Incentive Scheme (MIS) year 7 launch event – recording and slides available
On Monday 28 April 2025, we hosted a half day online event alongside expert speakers, sharing crucial updates on scheme changes for Year 7. It was great to be joined by 675 attendees including representatives from NHS trusts, and regional and national teams, all …
Webinar
Virtual forum: South Region Safety and Learning Networking Forum – 25 March 2025
The Safety & Learning Team hosted the South Region Members Networking Forum on Tuesday 25th March 2025. The presentation kick starting this our second Forum for the South was by Justine Sharp and Abigail Fogarty from NHS Resolution’s Safety & Learning Team in London. Their …
Case story
The role of pre-hospital care in maternity cases
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Guidance note
Giving evidence in court
This note focuses on how you can prepare for giving evidence in court, the phases of giving evidence and top tips for presenting yourself professionally and credibly.
