Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guide
Maternity (Perinatal) Incentive Scheme Year 8: Core Standards
Year 8 marks an important transition for the Maternity (Perinatal) Incentive Scheme (MIS). As national priorities for maternity and neonatal care continue to evolve, the scheme has been refreshed directly in response to the findings of our MIS evaluation, national inquiries, system feedback, and feedback …
Guide
Maternity (Perinatal) Incentive Scheme Year 8: Supplementary guidance
This supplementary guidance to the core Maternity (Perinatal) Incentive Scheme (MIS) document offers examples of ‘what good might look like’ and illustrate how a high-functioning trust might deliver and assure each requirement. These explicit steps are not mandated; this is intended to support local application …
Report
Maternity (Perinatal) Incentive Scheme (MIS) Evaluation Report
This Maternity (Perinatal) Incentive Scheme (MIS) evaluation covers MIS years one to six. To ensure a robust evaluation process, NHSR commissioned The Healthcare Improvement Studies Institute (THIS Institute) to undertake independent qualitative work and targeted quantitative analysis, to support additional internal (NHSR-led) research and data …
Report
THIS Institute Maternity Incentive Scheme Qualitative Report
This report details an independent evaluation of the Maternity Incentive Scheme (MIS) undertaken by The Healthcare Improvement Studies Institute (THIS Institute), University of Cambridge, between September 2024 and February 2025. Introduced in 2017, the MIS provides a financial incentive to NHS trusts providing maternity services …
Report
THIS Institute Maternity Incentive Scheme Quantitative Report
This report presents findings from an independent quantitative evaluation of Maternity Incentive Scheme (MIS), commissioned by NHS Resolution and conducted by The Healthcare Improvement Studies Institute (THIS Institute) and the Primary Care Unit (PCU) at the University of Cambridge, addressing the following questions: To what …
Factsheet
Annual statistics
We are releasing data relating to NHS Resolution claims, updated to cover the period to 2024-25 Data is presented in four spreadsheets: the Annual Report Statistics 2024-25 are based on a snapshot of data at the end of each financial year, which reflects the approach …
Animation
How are CNST contributions calculated?
Our CNST scheme contributions are calculated considering a number of factors, to aid the explanation of process and steps involved we have created this short two-minute animation. This animation will go through the factors of influence on the scheme overall and amount each member pays, …
Guidance note
Giving evidence in court
This note focuses on how you can prepare for giving evidence in court, the phases of giving evidence and top tips for presenting yourself professionally and credibly.
Guidance note
Limitation including extension requests
Members will often receive requests from claimant solicitors to voluntarily agree an extension of limitation to allow investigations to be completed. This guidance sets out the relevant law and provides some practical tips for all such requests.
Infographic
Lifecycle of a clinical negligence claim in general practice: infographic and FAQs
For practitioners involved in a clinical negligence claim in general practice, NHS Resolution has produced two resources we hope will be of help. The first is an infographic showing the full lifecycle of a clinical negligence claim in general practice, from the Letter of Notification …
Guidance note
Clinical Negligence Claims Agreement 2024
As from 27 August 2024, this agreement replaces the successful Covid-19 Clinical Negligence Protocol established in 2020 and aims to further improve claims management practices.
Guide
Early Notification team
Who are NHS Resolution?
Learning resource
Supporting claimants, patients, their families and the NHS to resolve disputes fairly
Mediation is an independent, voluntary and confidential process in which a trained neutral mediator helps the parties to resolve their dispute or narrow the issues between them.
Guide
Beneficiary charter
Guide
Membership charter
Leaflet
Venous thromboembolism
From 1 April 2012 until 31 March 2022, we documented 687 closed claims relating to Venous Thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid, costing the NHS over £23 million. VTE is a significant cause of mortality, long-term disability and long-lasting …
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Animation
When does CNSGP cover apply?
Infographic
When do I report a GP claim to NHS Resolution?
This flowchart outlines when to report a GP claim to NHS Resolution or your MDO. More information on our General Practice indemnity schemes can be found here.
Webinar
Collaborate to improve maternity care conference – Recordings between 1:45-3:15
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
