NHS App Roadmap
We are always working to improve the NHS App. Read about what’s been recently delivered, what we’re currently working on and what’s coming up next.
The NHS App's roadmap is focused on work that contributes towards these high level objectives:
Improve health outcomes
Support users to prevent, improve and manage ill health, for example by:
- putting them in control of their own health and care, and the health and care of those they care for
- increasing their skills, confidence, knowledge and capacity for self-advocacy
- connecting them to health prevention services
Deliver productivity growth and cost savings
Free up time for frontline teams and reduce administrative overheads, for example by:
- increasing users’ ability to self-serve, for example booking and managing appointments
- supporting operational efficiency, for example reducing do not attends and unnecessary queries to GP surgeries
- reducing operational costs, for example replacing SMS and letters with NHS App messages
- helping users get to the right place, first time
- designing NHS App services in a way that supports the priorities of the health system
This roadmap covers the work of the NHS App team. It does not cover all of the digital services mentioned in the 10 Year Health Plan for England or the Medium Term Planning Framework.
Appointments
Each month, there are around 15 million views of secondary care appointment details, as well as 7.5 million visits to third-party services to manage those appointments, helping to avoid do not attends at hospitals.
Additionally, more than 400,000 GP surgery appointments are booked or cancelled on the NHS App each month and there are around 3 million visits to online consultation services for people to ask their GP about a health problem.
- finished onboarding 100% of acute trusts to enable their patients to view and manage appointments in the NHS App
- improved how we present and communicate waiting list data
- allowing more patients on a patient-initiated follow-up (PIFU) pathway to request a follow up appointment via the NHS App
- simplifying navigation to a user’s best GP appointment booking journey whether that be through an online consultation service or the direct appointment booking journey
- improving the experience of patients waiting for treatment
- extending secondary care appointment management to users who manage health services for others
- improving error messages in secondary care appointment management journeys
- improving error messages in the GP appointment booking journey
Prescriptions
Every month, NHS App users make more than 6.5 million repeat prescription requests. Usage of this service has increased 38% compared to 2024. Each request made digitally saves 3 minutes of GP surgery time compared to analogue methods.
- users can now see the full list of their repeat prescriptions, including those which may be currently unavailable to request
- extended the ability to view and track prescription statuses to 26% of pharmacies
- ready to collect prescription notifications are now live with 104 pharmacies, helping patients to collect their medicines sooner
- updated Service Search API to version 3 before version 2 was deprecated to keep the nominate a pharmacy service running
- rolling out prescription status viewing and tracking to more users
- rolling out ready-to-collect prescription notifications to more users
- helping users to set reminders to request repeat prescriptions, to support better medicines adherence and reduce usage of the emergency prescriptions service
- enabling prescription order tracking for users who manage health services for others aged 10 or less
Health records
Every month, NHS App users view their GP health record over 30 million times, including 10 million views of test results. Usage of these has increased by more than 30% compared to 2025.
- helping users to find information in the appointment notes and documents sections of their GP health record
- helping users to view detailed test results and more easily interpret changes between consecutive results
- supporting GP systems and GP surgeries to adopt GP Connect (patient facing) APIs
- making it easier to find specific information in the GP health record
- allowing users to download or share their GP health record
Messaging
Sending messages via the NHS App means that patients can access all of their messages in one place, and avoids the cost of sending a letter or SMS.
To support digital-first messaging, we’re working with NHS Notify to increase the number of messages that are read in the NHS App.
- increased the notification opt-in rate across all users from 54% to 62% over the last 12 months; currently, 88% of active users are opted in to push notifications so are notified when they receive a new message
- enabling digital letters from secondary care trusts to be viewed within the NHS App inbox
- working towards a single inbox for all messages, helping users to find messages more easily
- continuing to enable more NHS services to send messages through the NHS App
- continuing to increase the number of users opted in to receive push notifications, and increasing the read rate of NHS App messages
- understanding how users might want to set preferences for different types of push notification
- understanding how messaging and notifications should work for users who manage health services for others
- giving users more tools to manage their inbox, such as search functionality
- made significant changes to navigation across the NHS App that is making it faster and easier for users to find the services they need
- reminded users about being able to login using their fingerprint, face or iris now 55% of logins use this method, compared to 40% in 2025
- updated NHS App help and support content so that users can get answers to common problems more quickly
- making it easier for users to switch profiles and manage services for someone else
- enabling users to see and control who is able to manage services on their behalf in the NHS App
- enabling linked profiles for users whose GPs use systems based on GP Connect (patient facing) APIs so they can manage health services for others
- improving the stability of the native shell the technical foundations of the NHS App to reduce timeout issues and login or session failures
- improving NHS App help and support content so that users can get answers to common problems more quickly
- testing a version of the NHS App built using native code and native design conventions to understand the benefits of this approach
- testing a new pattern for navigating to integrated services to improve task completion rates on those services
- supporting the use of password managers and passkeys on iOS devices to help users log into the NHS App quicker and easier, and reduce the number of one-time passcode SMS
- investigating options to further reduce the average time taken to sign in to the NHS App and reduce usage of one time passcode text messages
- improving error screens to give users clearer guidance about what they can do when they encounter them, and reduce the volume of support requests sent to our helpdesk
- exploring additional ways to personalise navigation in the NHS App
- encouraging more users to verify their identity so that they can access more services in the NHS App
- resolving an issue that causes users’ NHS App sessions to time out
- exploring the feasibility and viability of a separate system to manage content on the campaign card, enabling us to change content more quickly and easily
Integrated services
Many services in the NHS App are provided by integrating third party services and making them available to users with single sign-on via NHS login. Find out more about how to integrate with the NHS App.
- integrated new online consultation services (Anima and TPP) to the NHS App (initially for a small number of GP surgeries but this will increase)
- improved the Make your organ donation decision journey, including an upgrade to the latest NHS App design patterns
- launched a new vaccinations hub to bring together existing and new digital vaccination services
- see a list of all integrated services currently live in the NHS App
- integrating a new service that allows users to change their home address
- trialling AI-enabled triage across London
- see a list of partners and services currently integrating into the NHS App
NHS App operations
- improved the NHS App contact us form to collect information that helps our customer support team to resolve issues more quickly
- migrated to a new customer service platform
- improving the security of our infrastructure to ensure the NHS App is able to run safely and securely
- improving app performance and stability, reducing development time and infrastructure costs
- giving customer support teams better documentation to use during issue resolution
- improving the new NHS App contact us form to support faster resolution of user issues
- updating the NHS App contact us form to collect information that better enables customer support to resolve issues more quickly
- creating a separate NHS App contact us form for staff at NHS organisations to use
Latest releases
For details of our latest releases, please see our release notes.
Further information
See the NHS App features for details of what people can do now in the NHS App.
See Chapter 3 of the 10 Year Health Plan to understand the longer-term direction of the NHS App.
See our promotional toolkit, designed to help you tell people, including your patients, about the NHS App.
See NHS App Management Information for published information about the number of users and usage for the NHS App, and for features that are available through the NHS App.
Last edited: 30 April 2026 12:48 pm