Cervical Screening Management System (CSMS)

CSMS is the 'call and recall' product for the NHS cervical screening programme in England. It identifies and invites eligible participants, helps GP surgeries to manage eligible patients, and manages receiving and sending results.

Those involved in cervical screening in England:

• GP practice staff
• sample takers
• laboratory staff

• colposcopy staff

• the Cervical Screening Administration Service (CSAS)

• staff working in the Screening Quality Assurance Service

See a full list of NHS job codes for staff who access CSMS.

 To access CSMS you will need: 

• an NHS smartcard or Microsoft Authenticator
• correct access permissions on your Care Identity profile
• to complete CSMS online training (optional)

See guidance on how to get access to and use the service.

A summary of CSMS basic operational flow: 

1. The Personal Demographics Service (PDS) provides CSMS with the demographic details for the active cohort. CSMS provides information to GP practices on individuals that are due for screening (via the prior notification list (PNL)) or have moved into the practice and need follow up.

2. CSMS generates communications and sends to NHS Notify for sending. 

3. Sample takers use CSMS to check patient eligibility for cervical screening and may use CSMS to generate the HMR101 cervical sample request form for sending samples to laboratories. 

4. Laboratories send screening test results electronically into CSMS, which updates the patient screening record according to the result and sets the next screening invitation date. 

5. CSAS screening staff update laboratory test results where CSMS is unable to automatically match them to a patient and update CSMS with the date of next screening invitation for individuals discharged from colposcopy. 

6. Screening Quality Assurance Service (SQAS) use CSMS reports to perform quality assurance activities. 

Key examples of use for CSMS include:

• managing the screening records of individuals eligible for cervical screening 
• generating invitations and reminders to individuals eligible for cervical screening at the appropriate intervals and sending ceasing notifications to those that are no longer eligible
• receiving, processing and storing cervical screening test results
• generating communications to inform participants of their screening test results 
• creating, managing and monitoring operational and statistical reports

Mandatory for cervical screening call and recall services.

CSMS is the national system for managing the NHS cervical screening programme in England.

Organisations and staff involved in delivering NHS cervical screening services are expected to use CSMS to check eligibility and screening history. 

CSMS is targeting constant improvement in key areas that benefit cervical screening participants and staff who access the service. This includes:

• reducing manual processes and developing CSMS further to reduce clinical risk and improve staff workload and user experience
• improving how CSMS receives and manages demographic data 

This service is live.

This is a silver service, meaning it is available and supported during business hours 8am to 6pm Monday to Friday but not bank holidays. Major incidents can be logged outside of core hours via the NHS England Customer Portal.