Transforming IT Operations at UKEF : From Service Provider to Strategic Enabler

Posted by: , Posted on: - Categories: DDAT, IT Operations, stategy
One team - 5 capabilities

Over the past three years, UK Export Finance (UKEF) has undergone a significant technology transformation and IT Operations has been at the heart of that. What was once a traditional IT Operations function focused on “keeping the lights on” has evolved into a strategic technology and cyber enabler, delivering value across technology enablement, productivity, value …

How can GenerativeAI help UKEF staff work more efficiently day-to-day?  

Posted by: and , Posted on: - Categories: AI, User Centred Design, user research
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Since May 2025, UK Export Finance (UKEF) has been trialling 30 Microsoft 365 Copilot licences, distributed across a range of staff. These participants have been trying out the AI product in their day-to-day work and recording their experiences. 

Modernising Services at UKEF: A Business Analyst's Perspective

Posted by: , Posted on: - Categories: Business analysis, User Centred Design
graphic showing version 1 to version 2 design evolution for different screens in the user journey

The ability to export with confidence, knowing you’ll get paid for an export contract or potentially recover costs is a key consideration for any business, including small and medium sized businesses (SMEs). Cover for export insurance from market lenders isn’t …