Entering the UK
Baggage checks
You must co-operate if you’re stopped and asked about your baggage.
If you break the rules for bringing goods into the UK your goods and any vehicle you use to transport them may be seized by customs.
If your baggage is checked
Your baggage is usually checked in front of you.
Customs officers keep a record of any damage to your baggage during a check. If they damage your belongings you may be offered compensation.
Making a complaint
You can:
- ask for the duty manager if you want to complain about a customs check while you’re at the border
- send your complaint to Border Force if you want to complain later