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Roadmap

The GOV.UK Notify roadmap shows what we’re working on and some of the things we’ve done.

The roadmap is only a guide. It does not cover everything we do, and some things may change.

You can contact us if you have any questions about the roadmap, want to get involved in user research or have suggestions for new features.

Things we’re working on now

  • Improve the way we find problems so we can fix them sooner
  • Improve the dashboard page so it’s more reliable
  • Get services more involved in user account recovery
  • Let high volume services download a report of the messages they’ve sent
  • Update our internal monitoring and alerting tools
  • Give services more control over the way Notify handles personalised content
  • Make it easier for services to find the usage data they need
  • Let more organisations approve their own services (public beta)

Things we’ll do later

  • Enhance the security of API credentials
  • Make it easier to understand how text message pricing works
  • Improve the billing and payment process
  • Explore ways to simplify the relationship between organisations and their services
  • Let services send text messages in languages other than English

Things we’ve done

  • Improved how we measure our performance
  • Reminded teams to rotate their API keys
  • Improved how we manage our capacity
  • Let website users send files by email
  • Made it easier to start using Notify
  • Made sure Notify does not slow down when services send a lot of messages
  • Reviewed our security in line with the Cyber Assessment Framework
  • Reviewed our process for identifying text message fraud
  • Improved how we manage our rate limits
  • Explored ways to help services write better messages
  • Added ‘economy mail’ to the list of postage options
  • Let users join an existing service
  • Improved our front-end code to meet WCAG 2.2 targets for accessibility
  • Added API callbacks for undelivered letters, allowing users to receive an automatic update when a letter is returned
  • Met NCSC guidelines for NHS services by making sure they use a consistent text message sender ID
  • Moved our design components to version 5 of the GOV.UK Design System
  • Let recipients ask to unsubscribe from emails in one click
  • Let services manage unsubscribe requests
  • Added JPG and PNG to the list of file formats a service can send by email
  • Made it harder to send letters to addresses that do not exist