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Using your GOV.UK One Login

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1. Sign in to your GOV.UK One Login

At the moment, you can only use GOV.UK One Login to access some government services. See the services you can use with GOV.UK One Login.

It does not work with all government accounts and services yet (for example Universal Credit).

Over time, GOV.UK One Login will replace all other ways to sign in to services on GOV.UK, including Government Gateway.

This service is also available in Welsh (Cymraeg).

If you need a GOV.UK One Login to use a service, and you do not already have one, you’ll be able to create one when you first use that service.

Sign in to:

  • change your sign in details (email address, password or how you get security codes)
  • see and access the services you’ve used with your GOV.UK One Login
  • delete your GOV.UK One Login

Sign in

Get help using GOV.UK One Login

You can contact the GOV.UK One Login team to get help, report a problem or give feedback.

You can also ask someone you know and trust to help you if you do not feel comfortable using GOV.UK One Login by yourself. Find out what the person you ask can and cannot help you with.

How GOV.UK One Login uses your information

To find out how your information is stored and used when you use GOV.UK One Login, see the GOV.UK One Login privacy notice.

2. Proving your identity with GOV.UK One Login

You’ll need to prove your identity with GOV.UK One Login to use some services. When you do this, your identity information is automatically saved to your GOV.UK One Login.

This means you will not need to prove your identity again next time a service needs to check who you are.

There are 3 ways to prove your identity with GOV.UK One Login:

  • with the GOV.UK One Login app
  • by answering security questions online
  • at a Post Office

The method you use will depend on your device, if you have photo ID, and what type of photo ID it is.

With the GOV.UK One Login app

You’ll need access to a phone with a working camera.

If you’re using an iPhone, it must be:

  • an iPhone 8 or newer
  • running iOS 16.7 or higher

For an Android phone (for example, Samsung or Google Pixel), it must be running Android 10 or higher.

You’ll get guidance on how to download and use the app.

Types of photo ID you can use in the app

You’ll need one of the following types of photo ID:

  • UK photocard driving licence
  • UK passport
  • non-UK passport with a biometric chip
  • UK biometric residence permit (BRP)
  • UK biometric residence card (BRC)
  • UK Frontier Worker permit (FWP)

If your photo ID has expired

You cannot use an expired passport to prove your identity with the app.

You can use an expired driving licence if it expired in the last 90 days and it was issued by DVLA.

You can use an expired BRP, BRC or FWP if it expired in the last 18 months.

By answering security questions online

You’ll have to answer some security questions about either:

  • financial things - such as your mobile phone contract, and any bank accounts, credit cards, loans or mortgages you may have
  • your Personal Independence Payment (PIP), if you get it

You also need to enter details from one of the following:

  • UK passport
  • UK photocard driving licence
  • a current account with a UK bank or building society

At a Post Office

You’ll be asked to:

You’ll get an email about the result of your identity check - usually within a day of going to the Post Office.

You need one of the following types of photo ID:

  • UK passport
  • non-UK passport
  • UK photocard driving licence
  • European Union (EU) photocard driving licence
  • national identity photocard from an EU country, Norway, Iceland or Liechtenstein