On the busy train heading home from Birmingham, I find myself reflecting on the past few days and the many conversations I’ve managed to pack into my time there. Between bursts of mobile signal, the journey offers a rare moment to pause, …
Across the Ministry of Justice, thousands of colleagues are doing some of the hardest jobs in public service. My team is there to make sure technology helps them, not hinders them. I am Steven Kelly, and I lead the Technology …
If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it. Transforming government digital services requires adaptability. Researchers engage with a wide range …
Improving access to justice starts with understanding the real challenges people face when using government services. Many of those who most need legal help are also the least likely to take part in traditional research. This can be due to …
Every year, large volumes of operational audio are reviewed across government systems. Some recordings are in foreign languages, making them difficult to analyse quickly and accurately. Last month, we shared our work exploring how artificial intelligence (AI) could help transcribe …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
For a long time, I worried that I didn’t have a clear passion or a perfectly mapped out career plan. It felt like everyone else knew exactly where they were heading and I didn’t. What I have learned over time …
In February, LGBTQ+ History Month prompts us to reflect on the progress we’ve made and the work still left to do. The UK has made remarkable progress in LGBTQ+ equality within living memory. Just decades ago, people like Alan Turing were criminalised, persecuted and driven to the …
A behind-the-scenes look at winning the Civil Service innovation award Suppose the Civil Service embarked on an ambitious project to create software that would be used widely in government and beyond. The design would involve cross-departmental and international collaboration, and the …
The Shared Infrastructure team in Justice Digital launched an innovative new product (The Small Services Space) just over 12 months ago. It aims to support smaller teams who have a need, and desire, to modernise or mature using digital solutions …
AI is transforming how we build digital services. Tools like GitHub Copilot help our teams write code faster and solve problems more efficiently. However, using AI well means using it responsibly. We have recently published the Ministry of Justice’s Engineering …
