Consumer Research

Our exclusive research series explores consumer attitudes, perceptions and behaviours towards financial services and FSCS protection 

FSCS’s five-year strategy aims to continuously improve how we operate, deliver value and prepare for the challenges and opportunities ahead, set out in a three point plan. By giving people confidence in financial services, we support economic growth, market entry and investment in innovation. 

We regularly commission consumer research to support our communications strategy. Sharing the results of this research helps us identify gaps and opportunities, and to work closely with our stakeholders to provide essential, accurate information to consumers about FSCS protection.