Cookies on this site
Cookies are small text files which are placed on your computer or mobile phone when you browse a website. Almost all websites use them.
MyRHI uses cookies. They help us to provide, protect and improve your online experience with us.
For example, we use cookies to remember:
- your search settings
- if you've accepted our terms and conditions
Types of Cookies we use
Essential cookies (strictly necessary)
These are cookies that enable our site core functionality - the site would not work without these.
| Cookie | Description |
|---|---|
| __RequestVerificationToken | This is anti-forgery cookie designed to stop unauthorised posting of content to a website, known as cross-site request forgery |
| .OFGEMAUTH | This helps us remember you throughout your session |
| BIGipServerRHIDomestic_HTTPS | This helps us to facilitate routing to our website |
| ResetUsername | This allows us to inform you if you reset your username |
| appCritId | This helps us to remember your application progress |
| acceptCookie | Removes the cookie banner from appearing on all pages once a user has given permission to use cookies |
Analytics Cookies (optional) from our parent site
If you’ve visited the main Ofgem website, you’ll also have optional analytics tracking cookies set for this site. You can read more about analytics cookies at Ofgem's Cookie policy'.
Please note that you can only manage these cookies from the Ofgem website and not through our site.
Analytics cookies (optional) on this site
We use Google Analytics software to understand how people use the site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.
We do not allow Google to use or share our analytics data.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you arrived at the site
- what you click on while you visit the site
- the device and browser you use
Analytics cookies we use
| Name | Purpose |
|---|---|
| _ga | Set by Google Analytics and used to distinguish users |
| _gat | Used to throttle request rate |
| _gid | Set by Google Analytics and used to distinguish users |
Do you want to accept analytics cookies?
Managing cookies
All major browsers allow you to switch off and manage the cookies they accept and store. To find out how to use these options, follow the appropriate link for your browser:
We regularly review our cookie policy. We last updated our cookie policy on the 3rd May 2022.
When you first log in to the site, a cookie banner will appear at the top of the page asking you to accept or reject our analytics cookies- In keeping with ICO requirements.
We will ask you to re-confirm your acceptance of the cookies annually.
Your Rights
You can contact our Data Protection Officer at dpo@ofgem.gov.uk to:
- exercise any of your privacy or data protection rights in relation to our cookie use
- ask for information about Ofgem's privacy policies
Or, you can write to us at:
The Data Protection Officer
Ofgem
10 South Colonnade
Canary Wharf
London
E14 4PU
You have a right to complain to the Information Commissioner about how we’ve handled your information. You can contact them at:
Information Commissioner's Office
Wycliffe House
Water lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113