Accessibility statement

This accessibility statement applies to the website at https://maps.org.uk/en.

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
  
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• access the site on smaller devices.

We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

• main navigation dropdown menus can’t be controlled or accessed using a screen reader
  
• some links have insufficient contrast between the link text and background colour when focused or don't have a visible indication of their focus state
• the Pensions take-up dashboard is not easily accessible using a screen reader or keyboard:
  • the tab order for the content skips between different sections and doesn't follow the logical order of the content.
  • content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.

YouTube Videos

The video content provided in the test samples isn’t representative of the video content available on the live site and our report doesn’t include any potential accessibility issues that this content might present.

X

X offers a number of accessibility features for creating posts which can be found at Using X – AccessibilityOpens in a new window 

However, there are known issues:

1. Keyboard focus indicators have insufficient colour contrast against the background and/or associated components.
   
2. Infinite scroll can’t be disabled in X timelines. Infinite scrolling causes significant accessibility issues to a wide variety of people with disabilities and cognitive or motor impairments.

Note: because the number of posts has been limited in the X feed this issue doesn’t apply.

Microsoft Power BI Service

There are significant accessibility issues with the Microsoft Power BI dashboard on the MoneyHelper pension take up dashboard page. Testing with assistive technologies presented significant difficulties interacting with and, understanding the content.

Additionally, the dashboard provides Keyboard shortcuts which were found not to work as expected, and in some cases not at all. 

Some PDFs and Word documents are not accessible across the website which are essential to providing our services.

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or Braille, feel free to contact us:

email: [email protected]Opens in a new window

call: +44 (0)1159 659570Opens in a new window.

We’ll consider your request and get back to you within two days.

You can find more details on our contact us page.

We’re always looking to improve the accessibility of this website. If you find any problems that we haven’t listed on this page, or if you think we’re not meeting accessibility requirements, we’d want to hear from you. Please send us an email in which you describe the problem and tell us which page you were using when it happened. Send this email to [email protected]Opens in a new window.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)Opens in a new window

You are welcome to contact us in advance, so that we can arrange reasonable accommodation for your visit. For example, you will be able to request a space with low lighting or low noise levels, or you can ask us to arrange a British Sign Language (BSL) interpreter.

To make enquiries visit our contact us page.

The Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1Opens in a new window AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons;

• The page region for the main content is empty
  • The page includes an empty MAIN landmark which does not contain the main content of the page.
  • 1.1.3 Info and Relationships / A
• Images have inappropriate or inaccurate text descriptions
  • Twitter feed images have inappropriate or inaccurate text descriptions.
  • 1.1.1 Non-text Content / A
• Video-only content has no media alternative
  • Videos with only visual content have no media alternative.
  • 1.2.1. Audio-only & Video-only / A
• Page regions aren't defined or labelled
  • The page region for the main content isn’t marked up in the HTML.
  • 1.2.1. Audio-only & Video-only / A
• Headings aren't marked up as HMTL headings
  • The 'Get all the latest news on our progress and join the conversation' text is styled as a heading but not marked up in the HTML as a heading element.
  • 1.3.1. Info and Relationships / A
• Heading markup is used for text styles
  • Page text is styled using HTML heading elements.
  • 1.3.1. Info and Relationships / A
• Form labels, instructions or errors aren't associated with their related form fields
  • Form errors, which provide information about the kind of input required, aren't explicitly associated with form fields.
  • 1.3.1. Info and Relationships / A
• The purpose of form inputs isn't identified
  • The input purpose of form fields collecting personal information isn't identified or the autocomplete value is incorrect.
  • 1.3.5. Identity Input Purpose / AA
• Content doesn't reflow to adapt to small viewport sizes
  • In the the Pensions Take-up Dashboard content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.
  • 1.4.10. Reflow / AA
• Images of text are used in the content
  • Images of text are used that could otherwise be styled or presented visually.
  • 1.4.5. Images of Text / AA
• Dropdown menus can’t be controlled or accessed using a screen reader
  • The main navigation dropdown menu controls can be used with a mouse and the keyboard tab key but, not with a screen reader virtual cursor.
  • 2.1.1. Keyboard / A
• Interactive controls can't be used with a keyboard
  • Interactive elements can be used with a mouse but not with a keyboard. These include:
    • show keyboard shortcuts button
    • bookmark button
    • the carousel pagination buttons
    • the carousel previous and next buttons.
  • 2.1.1. Keyboard / A
• The link targets aren’t focusable
  • The 'What you will learn' links don’t focus their target elements. And the Back to top links scroll  the page to the top but, keyboard focus doesn’t return to the beginning of the page.
  • 2.4.1. Bypass Blocks / A
• Non-interactive elements in tabindex
  • In the the Pensions Take-up Dashboard Non-interactive and empty elements are included in the page tabindex and the tab order for the content skips between different sections and doesn't follow the logical order of the content.
  • 2.4.3. Focus Order / A
• Links don't sufficiently convey their purpose
  • The Read more links don't have sufficient information or provide enough context for people to easily determine what the link will do, or where it will go.
  • 2.4.4. Link Purpose (In Context) / A
• Focusable elements don't have a visible indication of focus
  • The board member image links don't have a visible indication of their focus state.
  • 2.4.7. Focus Visible / AA
• The accessible name doesn't contain or match the visible label text
  • The name of the change language link doesn't contain the text that's presented visually.
  • 2.5.3. Label in Name / A
• The language of the page content isn't defined
  • The language of the Sign-up form page content isn't programmatically defined..
  • 3.1.1. Language of Page / AA
• Required form inputs have no indication that they're required
  • The Money Guiders Programme Contact Form requires input but this information isn’t provided.
  • 3.3.2. Labels or Instructions / A
• Controls or components don't have an accessible name, role, property or state
  • Elements are missing or don't have the appropriate role, property or state information. This includes:
    • The expanded and collapsed state of the Read more links isn’t conveyed to screen readers.
    • The main navigation menu incorrectly uses the aria menubar, menu, and menuitem roles.
    • The currently selected page in the navigation is indicated visually but not programatically.
    • The mobile navigation toggle control is missing the inappropriate role, property and state information.
    • The expanded and collapsed state of the primary navigation menu links isn’t conveyed to screen readers.
  • 4.1.2. Name Role Value / A

• Images are missing text descriptions
  • Screen readers can’t read document features such as images unless they have associated alternative text.
  • 1.1.1 Non-text Content / A
• Content within the PDF isn't tagged appropriately
  • PDF tags make it possible to identify content and provide structure and aid navigation. An untagged PDF document will make it difficult for users to undersatnd and navigate the layout of the document.
  • 1.3.1. Info and Relationships / A
• The reading order of the PDF page content isn't logical
  • When content is visually presented in a particular order it's important that the same order is maintained in the structure of the PDF, otherwise it won't be conveyed to people using screen readers who may find the content doesn't make sense.
  • 1.3.2. Meaningful Sequence / A
• Content doesn't reflow to adapt to small viewport sizes
  • The Reflow view allows users to reorder the content layer’s objects into a simplified, single-column layout for easier reading.
  • 1.4.10. Reflow / AA
• The PDF document doesn't have bookmarks defined
  • Providing ways to find content enables people using assistive technologies to find and navigate the content.
  • 2.4.5. Multiple Ways / AA

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in the updated version of the website in the new Content Management System.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018Opens in a new window if they’re not essential to providing our services.

Any new PDF or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We are fixing the issues for each area listed above. We will update this page when issues are fixed.

We include accessibility acceptance criteria when developing new components, and conduct regular testing with users of assistive technology.

This statement was first prepared on 28 June 2023.

This website was last tested on 16 August 2023. The test was carried out by Nomensa Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 32 test samples across 12 pages.

The testing assessed the following pages:

• Money and Pensions Service Homepage
  
• MoneyHelper pension take-up dashboard
  
• Our Board
  
• UK Strategy for Financial Wellbeing
  
• What is financial wellbeing?
  
• Blog: Buy Now Pay Later - the customers and MaPS' concerns
  
• Money Guiders
• Money Guiders competency framework
• Financial wellbeing in your location
• Money Guiders programme contact formOpens in a new window
• Sample PDF: UK Strategy for financial wellbeing 2020-2030Opens in a new window (PDF, 7MB)