Contact us
Below, you can find contact information for general public or media enquiries, to make a complaint or request access to personal information.
For general enquiries
For media enquiries (journalists only)
Please visit our Press Office page
Our postal address
Post to:
Money and Pensions Service
Borough Hall
Cauldwell Street
Bedford
MK42 9AB
To make a complaint
We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our Complaints PolicyOpens in a new window (PDF, 57KB) sets out how we will handle your complaint.
For any other complaints, please email [email protected]Opens in a new window or via post to: Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford, MK42 9AB.
We will send you an acknowledgement within five working days and reply to you within 20 working days.
To ensure that we learn from the feedback we receive, our board gets regular reports summarising any complaints and comments we have received and the actions we have taken.
Accessing information
The Money and Pensions Service (MaPS) does not charge for handling Subject Access Requests (SAR) or Freedom of Information (FOI) requests. However, under certain circumstances when a request is clearly unfounded or excessive, MaPS may refuse the request or charge a reasonable fee to cover administrative costs.
Accessing your information
To access the personal information we hold about you please either contact the Data Protection Officer (DPO) directly via email [email protected] or via post to:
Data Protection Officer
Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford, MK42 9AB.
Otherwise, please complete a Subject Access Request (SAR) form (PDF, 162KB) and return this to us. Also, you can find out more in our guide about Subject Access Requests (SAR) and your right of subject access.
Accessing information on MaPS
Please check whether the information you require is already available on our website, for example on the Public Information page. If not, to request information from MaPS under the Freedom of Information Act 2000, please either contact [email protected]Opens in a new window or via post to:
Data Protection Officer
Money and Pensions Service, Borough Hall, Cauldwell Street, Bedford, MK42 9AB.