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Results: 171 articles found
2026/27: Building on solid foundations
Date:Deborah Evans, TPO Chair, reflects on progress made and the challenges ahead as TPO’s Corporate Plan 2026/27 is published.Notice of Oral Hearing June 2026
Date:There will be a hearing on 4 June 2026 at 10:00am at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of a complaint by the applicant against Kiely Bros. Limited in respect of the Quilter Collective Retirement Account.The Nissan Pension Plan – dispute regarding decisions not to award discretionary pension increases in 2023,2024 and 2025
Date:The Pensions Ombudsman (TPO) is aware of a dispute between the Trustees of the Nissan Pension Plan and some members of the plan in relation to decisions not to award discretionary increases in 2023, 2024 and 2025.The Pensions Ombudsman (TPO) set to build on record performance with new funding
Date:Today, The Pensions Ombudsman (TPO) publishes its Corporate Plan for 2026/27, backed by a new three-year funding settlement from the Department for Work and Pensions.Protecting yourself from scams that impersonate TPO
Date:Like many public bodies, The Pensions Ombudsman (TPO) is sometimes impersonated by criminals attempting to defraud members of the public. This information explains how to tell whether a communication is genuinely from us, and what to do if you're unsure or think you've been targeted.Reflections on my first six months as Chair of The Pensions Ombudsman
Date:Deborah Evans looks back on the TPO’s challenges and successes over her first six months in the role and sets out the Board’s priorities going forward.Issues raised by the transfer of Civil Service Pensions from MyCSP to Capita
Date:We are aware of ongoing issues caused by the administrative transfer of the Civil Service Pension Scheme from MyCSP to Capita.
Our role, which is set out in legislation, is to settle pension disputes that cannot first be resolved between the parties.
The Department for Work and Pensions has launched its campaign to appoint a Non-Executive Director for The Pensions Ombudsman
Date:The Department for Work and Pensions’ (DWP) is recruiting for a Non-Executive Director to join The Pensions Ombudsman’s (TPO) Board. The application deadline is 16 February 2026.
TPO releases new information to help members understand overpayments
Date:The Pensions Ombudsman (TPO) has developed information to help members (or other beneficiaries) of pension schemes understand the key issues that arise when a
Minister reappoints Robert Branagh and Myfanwy Barrett as Non-Executive Directors for The Pensions Ombudsman
Date:The Minister for Pensions has agreed the reappointment of Robert Branagh and Myfanwy Barrett as Non-Executive Directors (NEDs) for The Pensions Ombudsman (TPO) with effect from 1 May 2026. The reappointments of Myfanwy and Robert are for three years until 30 April 2029.Pro Bono Week: Interview with Patricia Critchley of Slaughter and May
Date:The Volunteer Adviser Programme has been around for over 40 years helping members of the public to informally resolve problems with their occupational and personal pensions. Our volunteers which include pension professionals from the legal industry resolve over 80% of the cases they receive. In 2025, international law firm Slaughter and May decided to partner with The Pensions Ombudsman (TPO) to support its volunteer programme. Today we are interviewing Patricia Critchley who is Senior Counsel at Slaughter and May and a pro bono volunteer for TPO.Operating Model Review 2025/26 - Off to a flying start…
Date:In this blog mid-way through 2025/26, the Pensions Ombudsman, Dominic Harris, looks back on the achievements of the Operating Model Review programme and our priorities going forward.