Resolving complaints for park home owners

If that doesn’t resolve the problem, home owners can contact LEASE for advice on their legal rights.

The local authority should have a dedicated licensing or enforcement officer to deal with disputes over the site licence or harassment arising on the park.

For alleged breaches of the pitch agreement or disputes over pitch fees, the First-tier Tribunal (Property Chamber) (FTT) in England or Residential Property Tribunal in Wales can decide cases.

If you have an issue with an estate agent, you can raise a complaint with one of the two government approved redress schemes. You can issue a complaint to either The Property Ombudsman (TPO) or the Property Redress Schemes (TPS).

You must contact the state agent first and give them a fair chance to sort out your complaint.

If you have a complaint about a solicitor, you can contact the Solicitors Regulation Authority (SRA). The SRA regulates solicitors and ensures they comply with the Principles of the Solicitors Code of Conduct, which sets out the professional standards they expect of all firms and individuals.

If you feel your firm or individual has not delivered what you expected or complied with the Principles, you can issue a complaint to the SRA.