Ofwat does not deal with individual consumer complaints or enquiries about water companies or individual water bills.
If you are concerned about your water bill or have a complaint about your water company, first discuss it with your water company.
If you remain unhappy, you can submit an enquiry or a complaint via the Consumer Council for Water website.
Or call the Consumer Council for Water on 0300 034 2222 (for customers in England) / 0300 034 3333 (for customers in Wales)
The Consumer Council for Water is the statutory consumer body for the water sector in England and Wales and are able to offer assistance and advice.
There are a small number of complaints that Ofwat does deal with. Read more on Complaints and disputes we can help with or Dispute Resolution Routes.
If you wish to refer a dispute to us for determination you should submit your complaint via our online form or send a hard copy to:
Ofwat
Centre City Tower
7 Hill Street
Birmingham
B5 4UA
United Kingdom
We can also be reached on 0121 644 7500. We will always ask you to put your complaint in writing, unless there are exceptional circumstances.
We aim to provide an initial response to new enquiries and complaints within ten working days. Please note that we are currently experiencing high volumes of contact and there may be some delay in us responding. We will aim to respond to you as soon as possible.
