Rail

Our Consumer Expert Panel provides independent advice to help us fulfil our vision of making the rail industry better for current and future consumers.

To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.

On 29 November 2023 we opened an investigation into Network Rail’s Wales & Western region’s compliance with the Network Licence. This was because despite the delivery of planned improvement activities, the train performance levels experienced by customers continued to be below expectations.

ORR’s approach to innovation is supportive, outcomes focussed and proportionate.