If someone’s asked us a question, we’re pretty sure someone else is thinking it too. Here’s what we’ve been asked most lately. If you have a question and you’d like to get in touch, you can find our contact details below.
Sending a copy of the feedback form to Freepost EAST WEST RAIL
Handing in a copy of the feedback form at a consultation event
For further information or to request a paper copy of the feedback form to be sent to you, get in touch at contact@eastwestrail.co.uk or by calling us on 0330 134 0067.
Please make sure you share your feedback with us by 23:59 on 9 June 2026.
When are the events and where are they taking place?
Cambridge Belfry Hotel and Spa, Back Lane Cambourne, CB23 6BW
Online events
Monday 20th April 2026, 6:30pm to 8pm - Sign up here
Wednesday 6th May 2026, 3pm to 4:30pm - Sign up here
Tuesday 2nd June 2026, 10:30am to 12pm - Sign up here
Why aren’t passenger services running yet on the new Oxford-Milton Keynes route?
We know people are eager to start using the first phase of the East West Rail connection. Our role has been to oversee the delivery of the railway infrastructure – including track, signalling and the new station at Winslow – which is all complete.
The next step is for the operator, Chiltern Railways, to begin running passenger services. Chiltern have made progress – including recruiting and training new drivers, preparing trains, and setting up new facilities along the route – but there’s still work needed before services can safely and reliably begin. This includes final preparations to trains, completion and handover processes at stations, and agreeing operating arrangements for the route.
As part of this, Chiltern is also working closely with the Department for Transport and the relevant trade unions to finalise the procedures needed to operate the service safely from day one.
We know this delay is frustrating, especially with the infrastructure ready, and we’re continuing to work closely with Chiltern, Government and industry partners to support their progress. Our shared goal remains the same: delivering a safe, reliable service linking Oxford and Milton Keynes for the first time in nearly 60 years.
