Lead Product Manager
| Dyddiad hysbysebu: | 27 Mai 2026 |
|---|---|
| Cyflog: | £56,374 i £62,501 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Mehefin 2026 |
| Lleoliad: | M2 3HQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | The Parliamentary and Health Service Ombudsman |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England, working closely with people to understand where public services have fallen short and how they can be improved. Our work helps ensure voices are heard, accountability is upheld and learning leads to better services.
Now is an exciting time to join as we invest in our digital capability and rethink how our services, data and technology support both users and colleagues. This creates real opportunities to influence how things are designed, delivered and improved, and to be part of meaningful change.
Based in Manchester City centre, we are a values driven organisation with a diverse and inclusive culture. We offer flexible, hybrid working built on trust and autonomy, with 40% of your time spent in the office to support connection, learning and being part of the wider organisation.
The role:
As a Lead Product Manager in our Digital team, you will play a central role in shaping how product management works across PHSO at a pivotal point in our digital transformation.
You will define and drive product vision and strategy across key service areas, ensuring our products deliver meaningful outcomes for users and the organisation. Working closely with senior stakeholders, you will align priorities, set direction and guide decision-making in complex and evolving contexts.
This role goes beyond managing individual products. You will help establish and mature product management practice across the organisation, introducing clear approaches to discovery, prioritisation and delivery, and supporting teams to move towards more outcome-led ways of working.
You will also lead, coach and mentor Product Managers and multidisciplinary teams, helping to build confidence, capability and consistency in how product decisions are made.
This is a unique opportunity to shape the future of product delivery at PHSO, influencing how services are designed, delivered and continuously improved.
What we are looking for
• significant experience in product management roles with accountability for product direction and outcomes
• a deep understanding of modern product management principles and practices
• ability to influence and align senior stakeholders around outcomes and trade‑offs
• strong strategic thinking and ability to translate strategy into actionable product direction
• excellent coaching and people‑management skills.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Our benefits:
• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
How to apply (and how to do well)
You will answer four scored questions at application stage. We use these to shortlist, so your answers matter.
• choose real examples (from professional settings)
• focus on what you did, not what “we” did as a group
• explain your thinking: what you looked at, what you decided, and why
• keep it clear and specific, avoid generic statements
Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.
If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Contact and important information
If you would like to learn more about the role, please contact Mark Muirhead, Assistant Director of Digital, Mark.Muirhead@ombudsman.org.uk
• Interviews: held onsite
• Feedback: we do not offer feedback at application stage
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).
• Applications: we do not accept CVs—please apply via the application form (‘apply now’).
• Agencies: no agencies; applications from individuals only.
• Early closure: we may close the advert early if we receive a high volume of applications.
• Salary: non negotiable
Now is an exciting time to join as we invest in our digital capability and rethink how our services, data and technology support both users and colleagues. This creates real opportunities to influence how things are designed, delivered and improved, and to be part of meaningful change.
Based in Manchester City centre, we are a values driven organisation with a diverse and inclusive culture. We offer flexible, hybrid working built on trust and autonomy, with 40% of your time spent in the office to support connection, learning and being part of the wider organisation.
The role:
As a Lead Product Manager in our Digital team, you will play a central role in shaping how product management works across PHSO at a pivotal point in our digital transformation.
You will define and drive product vision and strategy across key service areas, ensuring our products deliver meaningful outcomes for users and the organisation. Working closely with senior stakeholders, you will align priorities, set direction and guide decision-making in complex and evolving contexts.
This role goes beyond managing individual products. You will help establish and mature product management practice across the organisation, introducing clear approaches to discovery, prioritisation and delivery, and supporting teams to move towards more outcome-led ways of working.
You will also lead, coach and mentor Product Managers and multidisciplinary teams, helping to build confidence, capability and consistency in how product decisions are made.
This is a unique opportunity to shape the future of product delivery at PHSO, influencing how services are designed, delivered and continuously improved.
What we are looking for
• significant experience in product management roles with accountability for product direction and outcomes
• a deep understanding of modern product management principles and practices
• ability to influence and align senior stakeholders around outcomes and trade‑offs
• strong strategic thinking and ability to translate strategy into actionable product direction
• excellent coaching and people‑management skills.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Our benefits:
• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
How to apply (and how to do well)
You will answer four scored questions at application stage. We use these to shortlist, so your answers matter.
• choose real examples (from professional settings)
• focus on what you did, not what “we” did as a group
• explain your thinking: what you looked at, what you decided, and why
• keep it clear and specific, avoid generic statements
Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.
If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Contact and important information
If you would like to learn more about the role, please contact Mark Muirhead, Assistant Director of Digital, Mark.Muirhead@ombudsman.org.uk
• Interviews: held onsite
• Feedback: we do not offer feedback at application stage
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).
• Applications: we do not accept CVs—please apply via the application form (‘apply now’).
• Agencies: no agencies; applications from individuals only.
• Early closure: we may close the advert early if we receive a high volume of applications.
• Salary: non negotiable
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