Helpdesk Coordinator / Customer Service Coordinator
| Dyddiad hysbysebu: | 05 Mai 2026 |
|---|---|
| Cyflog: | £26,000 i £27,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Mehefin 2026 |
| Lleoliad: | Livingston, West Lothian, EH54 6TQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Escape Recruitment Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CR108241_1777976273 |
Crynodeb
Are you organised, customer-focused, and comfortable managing multiple tasks at once?
We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently.
This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
- Entry into a growing operations team
- Clear progression routes after ~6 months
- Exposure to different areas of the business
- Stable, long-term role
£26,000 - £27,500