Appointment Booking Centre Clerk
| Posting date: | 29 May 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 16 June 2026 |
| Location: | Heath Hayes, WS12 3TG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9301-26-0741 |
Summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality. To work as part of a team and also individually to provide high quality booking services and provide cover when needed during times of staff absence or annual leave. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers. To appoint, cancel and rearrange appointments as required using the RiO booking system. To answer telephone enquiries from members of the public and other healthcare departments / professionals. To work process letters as appropriate in relation to booking. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department. To manage the day to day running of clinics ensuring they are used to capacity. The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT. Recording accurate, confidential and sensitive patient information.