Live Service Analyst (UKSV)
| Dyddiad hysbysebu: | 20 Mai 2026 |
|---|---|
| Cyflog: | £29,727 i £31,518 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Mehefin 2026 |
| Lleoliad: | York |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 459210/2 |
Crynodeb
This role is critical to the provision of 2nd line support for the Vetting Platform as well as a growing number of other business applications UKSV relies on. Working at pace, the role requires the post holder to resolve Help Desk tickets for tasks including fault diagnosis and leading technical conversations with Suppliers on incidents. More routine activities include adding and revoking users accounts, resetting passwords and administering the Joiners, Leavers & Movers process. Either leading a small ad hoc team or being part of one, a Live Service Analyst will be responsible for responding to unscheduled outages and other user incidents. As UKSV adopts new platforms and applications, team members are also picking up discrete responsibilities for new applications. More broadly, Live Service Analysts are also encouraged to build relationships with our 3rd parties to mitigate redundancy and aid resilience.
Your daily duties will include but not be limited to:
- Handling and resolving live service requests via the Salesforce based workflow management system within timeframes governed by relevant Service Level Agreements (SLAs).
- Working closely with the UKSV Helpdesk, ensuring that all information required for the thorough investigation of issues and problems has been obtained.
- Diagnosing faults and offering possible solutions (within personal technical ability).
- Account creation and access management on the vetting platform and other systems.
- Maintaining and updating databases.
- Identification and escalation of live service incidents to the Platform Desk Manager.
- Contributing to, or leading the team's response to live service incidents.
- Liaising with external public sector and commercial third parties to ensure the fulfilment of service requests, maintenance of service and the resolution of incidents.
- Accepting responsibility to become the team SME on new applications or services.
- Occasionally traveling within the UK, including overnight stays for short periods.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.