Close Protection Operations Manager (North)
| Dyddiad hysbysebu: | 12 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mehefin 2026 |
| Lleoliad: | M22 5PR |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 95498 |
Crynodeb
Job Overview
-Responsibility for the operational performance of the allocated business in relation to overall targets set.
-Control over the contract base, encompassing the management of the financial performance and service delivery of contracts.
-Maintain control and utilisation of labour and other resources through effective management teams.
Main Duties
Our Clients
-Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships to enhance service delivery and mitigate risk and threat across the contracts.
-Monitor service delivery levels, and influencing, directing and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
-Review through the Operations Managers their Porfolio KPI's, identifying areas of opportunity and/or risk, and working with Operations Manager to develop actions plans to address any areas of underperformance.
-Ensure contracts are mobilised, demobilised and remobilised to agreed timeframe and to the highest standards.
Our People
Implement a People Strategy to include:-
-Recruitment Strategy ensuring that the department is operating with sufficient resource to deliver the core and adhoc requirements
-Succession Plan to support resilience.
-Development and Training Plan for the Close Protection Officers and Operations Managers, identifying mandatory training for each role and ensure compliance with group training requirements.
-National awards - nominate staff to recognise their contribution to the business and industry.
-MiVoice - ensure that the annual staff survey has participation rates in line with company expectations and that action plans are created and completed after.
-Staff Retention -Monitor labour turnover, absenteeism and performance standards to maximise employee retention
Compliance and Assurance
-Carry out monthly 1:1's with direct reports to review the the performance indicators across their portfolio and they are in line with the targets set.
-Maintain continual professional development by attending relevant networking events with organisations such as Security Institute and undertaking relevant Apprenticeships/Training.
-Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt' to help improve and develop staff and processes.
-Ensure the Operations Managers have comprehensive knowledge of the Business Management System.
-Ensure that all staff comply with Statutory, Legislative and Company requirements.
-Conduct post-deployment reviews to identify areas for improvement
Finance
-Take commercial accountability and responsibility across the contracts.
-Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
-Review all financial spend to ensure that contracts are operating at the anticipated margins
-To support the preparation of the annual budget for the forthcoming year and lead the was on annual inflationary/legislative increases.
-Be the custodian of the costing models ensuring that Finance have access to the latest version
-Ensure that all WCNI and Debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Continuous Improvement
-To look for opportunities for continuous improvement and deliver options that are mutually beneficial to the Clients and the Company.
-Continually review clients needs to identify additional opportunities for business.
-To be aware of business developments and opportunities within the Region, as well as the wider commercial environment including competitor activity.
-Ensure that the Company policies and procedures in relation to the Account and the workforce deployed to the Account are followed at all times.
What we are looking for
-Must have Close Protection SIA Licence
-Previous experience of working in a fast-paced Close Protection operational environment
-Previous experience of managing multi stakeholders
-Previous experience of overseeing and leading operational teams
-Be able to work on own initiative and take personal responsibility and ownership for all actions
-Be able to demonstrate excellent people management experience including having a sound knowledge of HR processes
-Demonstrate great customer service skills to engage with a range of stakeholders
-Excellent verbal and written communication skills
-Demonstrate attention to detail
-Demonstrate effective leadership and team building skills
-A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
-Excellent report writing, investigative and analytical skills with attention to detail
-Excellent organisation and time management skills
-Proven track record working towards KPI's and SLA's
-Responsibility for the operational performance of the allocated business in relation to overall targets set.
-Control over the contract base, encompassing the management of the financial performance and service delivery of contracts.
-Maintain control and utilisation of labour and other resources through effective management teams.
Main Duties
Our Clients
-Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships to enhance service delivery and mitigate risk and threat across the contracts.
-Monitor service delivery levels, and influencing, directing and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
-Review through the Operations Managers their Porfolio KPI's, identifying areas of opportunity and/or risk, and working with Operations Manager to develop actions plans to address any areas of underperformance.
-Ensure contracts are mobilised, demobilised and remobilised to agreed timeframe and to the highest standards.
Our People
Implement a People Strategy to include:-
-Recruitment Strategy ensuring that the department is operating with sufficient resource to deliver the core and adhoc requirements
-Succession Plan to support resilience.
-Development and Training Plan for the Close Protection Officers and Operations Managers, identifying mandatory training for each role and ensure compliance with group training requirements.
-National awards - nominate staff to recognise their contribution to the business and industry.
-MiVoice - ensure that the annual staff survey has participation rates in line with company expectations and that action plans are created and completed after.
-Staff Retention -Monitor labour turnover, absenteeism and performance standards to maximise employee retention
Compliance and Assurance
-Carry out monthly 1:1's with direct reports to review the the performance indicators across their portfolio and they are in line with the targets set.
-Maintain continual professional development by attending relevant networking events with organisations such as Security Institute and undertaking relevant Apprenticeships/Training.
-Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt' to help improve and develop staff and processes.
-Ensure the Operations Managers have comprehensive knowledge of the Business Management System.
-Ensure that all staff comply with Statutory, Legislative and Company requirements.
-Conduct post-deployment reviews to identify areas for improvement
Finance
-Take commercial accountability and responsibility across the contracts.
-Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
-Review all financial spend to ensure that contracts are operating at the anticipated margins
-To support the preparation of the annual budget for the forthcoming year and lead the was on annual inflationary/legislative increases.
-Be the custodian of the costing models ensuring that Finance have access to the latest version
-Ensure that all WCNI and Debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Continuous Improvement
-To look for opportunities for continuous improvement and deliver options that are mutually beneficial to the Clients and the Company.
-Continually review clients needs to identify additional opportunities for business.
-To be aware of business developments and opportunities within the Region, as well as the wider commercial environment including competitor activity.
-Ensure that the Company policies and procedures in relation to the Account and the workforce deployed to the Account are followed at all times.
What we are looking for
-Must have Close Protection SIA Licence
-Previous experience of working in a fast-paced Close Protection operational environment
-Previous experience of managing multi stakeholders
-Previous experience of overseeing and leading operational teams
-Be able to work on own initiative and take personal responsibility and ownership for all actions
-Be able to demonstrate excellent people management experience including having a sound knowledge of HR processes
-Demonstrate great customer service skills to engage with a range of stakeholders
-Excellent verbal and written communication skills
-Demonstrate attention to detail
-Demonstrate effective leadership and team building skills
-A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
-Excellent report writing, investigative and analytical skills with attention to detail
-Excellent organisation and time management skills
-Proven track record working towards KPI's and SLA's