Ward Clerk
| Dyddiad hysbysebu: | 27 Mai 2026 |
|---|---|
| Cyflog: | £25,272.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25272.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Mehefin 2026 |
| Lleoliad: | Stoke on Trent, ST4 6QG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9205-26-1115 |
Crynodeb
Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements. Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence. Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. Demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Knowledge of the Hospital computer system, gained from experience and training. Keyboard skills. Knowledge of Trust policy relating to patient confidentiality, data protection and computer access. Knowledge of the principles of good customer care. There will be requirement to exercise judgement when dealing with enquiries with the need to analyse and resolve problems and issues raised. The post holder will prioritise and plan workload and organise own time, adjust clinic times as necessary. Arranging tests and x-rays as instructed by the medical and nursing team. Preparation of medical notes for all patients admitted to the ward. To have the dexterity and accuracy required for keyboard skills. Responsible for displaying good customer care skills in communicating with patients daily. Follow departmental policies and procedures. The post holder will be guided by standard operating procedures. The post holder will work without direct supervision. Uses computer for a substantial proportion of working time.