Contact Centre Advisor
| Dyddiad hysbysebu: | 20 Mai 2026 |
|---|---|
| Cyflog: | £26,735 i £30,986 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mehefin 2026 |
| Lleoliad: | Epsom, Surrey |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Epsom & Ewell Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CA/26/337752 |
Crynodeb
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.
We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.
You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you. For further details please contact Hannah Finbow or Marie Shergold on 01372 732000.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team. In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services.
You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you. For further details please contact Hannah Finbow or Marie Shergold on 01372 732000.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.