Clinical Advisor

Posting date:	02 June 2026
Salary:	£38,383.00 per year
Additional salary information:	£38383.00 a year
Hours:	Full time
Closing date:	02 September 2026
Location:	Derby, DE24 8HY
Company:	NHS Jobs
Job type:	Permanent
Job reference:	M0051-26-0048

Summary

NHS 111 Clinical Advisor Purpose of the Role The post holder is responsible for assessing callers presenting with a wide range of clinical conditions, providing advice, determining appropriate next steps, and referring patients to further care when required. Using NHS Pathways and other clinical decision support systems, the Clinical Advisor delivers safe, evidence-based care as part of a multidisciplinary team within DHU 111 (East Midlands) CIC. The role requires a commitment to high-quality patient care, clinical excellence, continuous professional development, and service improvement. DHU Values The post holder is expected to role model DHU values: Compassionate Demonstrating kindness, empathy, and understanding towards patients, colleagues, and communities. Accomplished Providing responsive, adaptable, and professional care and advice 24/7. Respectful Valuing diversity, listening to others, and learning from different perspectives and experiences. Encouraging Supporting confidence, development, innovation, and a culture of speaking up. Key Responsibilities Telephone Triage Conduct telephone triage, clinical validation, and assessment using NHS Pathways and other clinical decision support systems. Assess patients of all ages presenting with physical and mental health concerns. Provide safe, evidence-based advice, including self-care guidance where appropriate. Support Health Advisors and colleagues through the clinical advice line. Facilitate access to appropriate healthcare services across primary, secondary, community, tertiary, and emergency care settings. Use effective communication and negotiation skills to agree appropriate care plans with patients. Maintain accurate patient records and deliver care with compassion, empathy, and professionalism. Apply sound clinical judgement, critical thinking, and decision-making skills under pressure. Maintain NHS Pathways competence and work within individual scope of practice. Promote patient-centred care and support callers to make informed decisions about their health. Clinical Governance Participate in clinical governance, quality improvement, research, and service development activities. Practice in accordance with organisational policies, protocols, and guidelines. Recognise and escalate safeguarding concerns relating to adults and children. Report incidents, complaints, and compliments in accordance with organisational procedures. Maintain confidentiality and comply with Information Governance, Data Protection, Freedom of Information, and safeguarding requirements. Adhere to equality, diversity, health and safety, and organisational policies. Professional Standards Maintain active professional registration and comply with relevant professional codes of conduct. Participate in clinical supervision, reflective practice, performance reviews, and continuing professional development. Maintain up-to-date knowledge of clinical guidelines, best practice, and service developments. Act as a mentor and role model, supporting the development of Clinical Advisors and Health Advisors. Attend mandatory training, meetings, and system updates as required. Communicate effectively with colleagues, healthcare professionals, and external agencies. Escalate outstanding concerns appropriately and contribute to a safe, professional working environment. Undertake additional duties as required to support operational service needs. Person Specification Essential Qualifications Registered Nurse (Adult), Registered Paramedic, or Registered Pharmacist with current professional registration. Desirable Qualifications Minor Illness/Injury qualification. Mentoring or coaching qualification. Essential Experience Minimum of two years' post-registration clinical experience. Experience working within multidisciplinary and multi-agency environments. Broad clinical knowledge and experience, including acute and/or primary care settings. Experience working independently. Evidence of ongoing learning, training, and professional development. Desirable Experience NHS 111 triage or telephone advice experience. Experience working within primary care. Essential Skills and Knowledge Strong clinical assessment, decision-making, and critical-thinking skills. Excellent communication and negotiation skills. Ability to gather, assess, document, and manage patient information accurately. Good IT literacy and confidence using telephony-based systems. Understanding of patient confidentiality, accountability, and data protection requirements. Effective time-management and prioritisation skills. Ability to work under pressure and contribute to service development. Understanding of healthcare pathways across primary, secondary, community, and tertiary care settings. Commitment to supporting, coaching, and mentoring colleagues. Awareness of current developments within health and social care. Desirable Skills and Knowledge Knowledge of local primary care services and stakeholders. Specialist IT skills. Personal Attributes Commitment to the role and continuous professional development. Flexible approach to working hours, including weekends, bank holidays, and unsocial hours. Ability to work both independently and as part of a team. Positive and proactive approach to patient care and colleague support. Organisational Responsibilities Health & Safety Take responsibility for personal health and safety and that of others who may be affected by your actions. Comply with DHU Health Care CIC health and safety policies and procedures. Infection Prevention & Control Adhere to infection prevention and control policies to maintain a safe environment for patients, visitors, and staff. Safeguarding Promote and support the safeguarding of adults, children, and young people, ensuring concerns are recognised and appropriately escalated. Equality, Diversity and Inclusion Support DHU's commitment to equality, diversity, inclusion, and the elimination of discrimination, treating all individuals with dignity, fairness, and respect.