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Receptionist/Administrator
| Posting date: | 19 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 June 2026 |
| Location: | Newcastle Under Lyme, ST5 9GA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0081-26-0001 |
Summary
Job Description Job Title Receptionist / Administrator Reports To Senior Administrator and Practice Manager Welcome, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner Provide general assistance to the practice team and maintain a positive and friendly image to patients and visitors through a variety of communication methods Undertake a range of administrative duties to support the smooth running of the practice Provide administrative support to clinical staff and other members of the practice team Facilitate effective communication between patients, primary healthcare staff, secondary care, and associated healthcare agencies Be flexible in providing holiday and sickness cover when required Main Duties and Responsibilities Ensuring compliance with all practice protocols and procedures Providing an effective and efficient reception service to patients and visitors Managing appointments, including urgent requests and follow-up bookings Monitoring the practice appointments system and resolving issues as required Actioning computerised practice tasks Responding to patient enquiries and requests for assistance Advising patients regarding private service charges and processing payments Registering new patients and temporary residents Receiving and making telephone calls, transferring calls, and taking accurate messages Opening and securing clinical rooms as required Processing repeat prescriptions in line with practice guidelines Entering and updating patient information on the clinical system Sorting and summarising medical records Liaising with patients, healthcare professionals, and associated agencies Using Docman and Docman Workflow to manage correspondence, reports, and results (training can be provided) Maintaining a tidy, organised, and welcoming reception area