Support Worker
| Dyddiad hysbysebu: | 26 Mai 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31,540.71 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2026 |
| Lleoliad: | CF24 1RT |
| Cwmni: | United Welsh |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4 |
Crynodeb
Job Advert
Key Accountabilities
• Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide
telephone support to residents and liaise with team members and external services as needed
• Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents
develop independence and maintain their tenancy while delivering services respectfully
• Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and
maintaining service quality through internal systems
• Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe
environment for residents and staff
• Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential
records to support effective communication and service monitoring.
Personal Requirements
Essential
• Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset
• Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment
• Ability to make reasoned judgements and decisions
• Ability to manage own workload, responsive to meet the needs of the team and the business
• Demonstrated experience working with people at greater risk and individuals from varied backgrounds
• Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of
respect, dignity and compassion
• Maintains clear personal/professional boundaries
• Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly
• Competent user of Microsoft Office packages, accurately updating and maintaining databases
Desirable
• Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and
homelessness legislation
• Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide
Prevention, Active Listening, and Naloxone administration
• Welsh language skills
Key Accountabilities
• Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide
telephone support to residents and liaise with team members and external services as needed
• Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents
develop independence and maintain their tenancy while delivering services respectfully
• Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and
maintaining service quality through internal systems
• Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe
environment for residents and staff
• Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential
records to support effective communication and service monitoring.
Personal Requirements
Essential
• Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset
• Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment
• Ability to make reasoned judgements and decisions
• Ability to manage own workload, responsive to meet the needs of the team and the business
• Demonstrated experience working with people at greater risk and individuals from varied backgrounds
• Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of
respect, dignity and compassion
• Maintains clear personal/professional boundaries
• Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly
• Competent user of Microsoft Office packages, accurately updating and maintaining databases
Desirable
• Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and
homelessness legislation
• Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide
Prevention, Active Listening, and Naloxone administration
• Welsh language skills
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.