Workplace Experience Lead
| Dyddiad hysbysebu: | 29 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mehefin 2026 |
| Lleoliad: | CV1 2WT |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 95894 |
Crynodeb
Join Mitie - the future of high performing places.ROLE: Workplace Experience LeadLOCATION: CoventryCONTRACT: Full Time
At Mitie, our people are our greatest strength, and our purpose is to create places where people can thrive and be their best every day. We're looking for a Workplace Experience Lead (WEL) to manage and deliver a 5‑star workplace experience across a high‑profile client site, acting as a cultural ambassador, service leader, and key client interface.
Role Responsibilities
-Act as the primary point of contact for Workplace Experience, taking ownership of customer issues and service requests across all service lines.
-Deliver a consistently high‑quality front‑of‑house experience, ensuring a welcoming and professional environment for all visitors and stakeholders.
-Build strong client relationships, proactively understanding customer needs and delivering personalised workplace experiences.
-Lead the Front‑of‑House team, maintaining high standards of presentation, service delivery, and customer engagement.
-Coordinate service delivery across all service lines, ensuring issues are addressed promptly and effectively.
-Monitor workplace standards, including cleanliness, maintenance, and comfort, logging and following up on service issues.
-Support meeting room and occupancy management, ensuring efficient use of space across the building.
-Conduct regular building inspections and daily checks to ensure consistent quality standards.
-Support emergency procedures, including evacuation protocols and compliance checks.
-Drive continuous improvement by identifying opportunities to enhance workplace experience, efficiency, and innovation.
-Manage customer feedback, complaints, and compliments, ensuring appropriate escalation and resolution.
-Work collaboratively with operational, support teams, and suppliers to ensure seamless service delivery.
Required QualificationsApplicants must meet the below defined requirements for the role.
-Proven experience in Workplace Experience, Front of House, Soft Services, or Operations within a customer‑facing environment.
-Experience leading teams and delivering high‑quality customer experience in corporate, FM, hospitality, or events environments.
-Strong knowledge of workplace services, real estate operations, or facilities environments.
-Excellent communication, interpersonal, and stakeholder‑management skills.
-Strong organisational skills with the ability to prioritise and manage multiple tasks.
-Understanding of Health & Safety and statutory compliance requirements.
-Ability to work confidently with senior clients and manage demanding situations professionally.
Desirable
-Professional qualifications such as IWFM or equivalent.
-IOSH Managing Safely or similar Health & Safety certification.
-Experience within large, multi‑service, or multi‑site environments.
-Knowledge of building services or facilities operations.
What's in it for you?
-Opportunity to lead Workplace Experience on a high‑profile client account.
-Access to Mitie's Choices lifestyle benefits platform, including extra holiday purchase, dental cover, and retail discounts.
-Virtual GP access and financial wellbeing support.
-Career progression within Mitie's Workplace Experience and Soft Services teams.
-Recognition through the Mitie Stars programme.
There's a place for you at Mitie — join us today!
At Mitie, our people are our greatest strength, and our purpose is to create places where people can thrive and be their best every day. We're looking for a Workplace Experience Lead (WEL) to manage and deliver a 5‑star workplace experience across a high‑profile client site, acting as a cultural ambassador, service leader, and key client interface.
Role Responsibilities
-Act as the primary point of contact for Workplace Experience, taking ownership of customer issues and service requests across all service lines.
-Deliver a consistently high‑quality front‑of‑house experience, ensuring a welcoming and professional environment for all visitors and stakeholders.
-Build strong client relationships, proactively understanding customer needs and delivering personalised workplace experiences.
-Lead the Front‑of‑House team, maintaining high standards of presentation, service delivery, and customer engagement.
-Coordinate service delivery across all service lines, ensuring issues are addressed promptly and effectively.
-Monitor workplace standards, including cleanliness, maintenance, and comfort, logging and following up on service issues.
-Support meeting room and occupancy management, ensuring efficient use of space across the building.
-Conduct regular building inspections and daily checks to ensure consistent quality standards.
-Support emergency procedures, including evacuation protocols and compliance checks.
-Drive continuous improvement by identifying opportunities to enhance workplace experience, efficiency, and innovation.
-Manage customer feedback, complaints, and compliments, ensuring appropriate escalation and resolution.
-Work collaboratively with operational, support teams, and suppliers to ensure seamless service delivery.
Required QualificationsApplicants must meet the below defined requirements for the role.
-Proven experience in Workplace Experience, Front of House, Soft Services, or Operations within a customer‑facing environment.
-Experience leading teams and delivering high‑quality customer experience in corporate, FM, hospitality, or events environments.
-Strong knowledge of workplace services, real estate operations, or facilities environments.
-Excellent communication, interpersonal, and stakeholder‑management skills.
-Strong organisational skills with the ability to prioritise and manage multiple tasks.
-Understanding of Health & Safety and statutory compliance requirements.
-Ability to work confidently with senior clients and manage demanding situations professionally.
Desirable
-Professional qualifications such as IWFM or equivalent.
-IOSH Managing Safely or similar Health & Safety certification.
-Experience within large, multi‑service, or multi‑site environments.
-Knowledge of building services or facilities operations.
What's in it for you?
-Opportunity to lead Workplace Experience on a high‑profile client account.
-Access to Mitie's Choices lifestyle benefits platform, including extra holiday purchase, dental cover, and retail discounts.
-Virtual GP access and financial wellbeing support.
-Career progression within Mitie's Workplace Experience and Soft Services teams.
-Recognition through the Mitie Stars programme.
There's a place for you at Mitie — join us today!