17949 - Offender Subject Access Request Team - Team Leader
| Dyddiad hysbysebu: | 26 Mai 2026 |
|---|---|
| Cyflog: | £29,303 i £31,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2026 |
| Lleoliad: | Burton-On-Trent, Staffordshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 17949 |
Crynodeb
About the Department
The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
What we do
We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:
Courts
Prisons
Probation services
Attendance centres.
We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.
New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Background
The Offender Subject Access Request team sits within the MoJ’s Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance.
As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.
The Offender SAR team manage and process over 6,000 Subject Access Requests (SARs) on behalf of the MoJ per annum.
About the Role
This is an exciting opportunity to join our team as a Team Leader, providing an expert and dedicated function in the processing of offender Subject Access Requests (SARs).
Our work plays a vital role in supporting individuals through their sentence and rehabilitation by ensuring they have access to the right information at the right time. We are committed to responding to all requests in full and within statutory timescales.
As a Team Leader, you will manage and lead a team of administrative staff responsible for processing offender SARs. This is a people-focused role, where you will provide day-to-day support, guidance, and leadership to ensure your team feel motivated, engaged, and equipped to perform at their best.
You will oversee the assessment of personal data, ensuring disclosures are lawful and exemptions are applied appropriately where necessary. You will ensure work is effectively planned, prioritised, and allocated through our workflow management system, enabling requests to be completed in full, to a high standard, and within statutory deadlines.
You will be part of a large and evolving team exploring new technology to improve efficiency and manage complex workloads. This role offers an excellent opportunity to shape team performance, support staff development, and contribute to continuous improvement.
Key Responsibilities
Lead, manage and motivate a team, ensuring work is organised and delivered on time
Allocate and monitor workloads using the team’s workflow system, ensuring work is prioritised effectively to meet statutory timescales
Oversee decision-making on disclosure of personal information and application of exemptions
Conduct regular 1-1 meetings, providing coaching, feedback and support to drive performance and wellbeing
Manage HR-related processes including attendance, conduct, performance management, and capability concerns, in line with policy
Set clear expectations and monitor progress against targets to achieve 100% compliance wherever possible
Support staff development, identifying training needs and helping individuals reach their full potential
Undertake quality assurance checks and implement improvement or remediation plans where required
Recognise and reward high performance and positive behaviours
Work with EO colleagues to identify opportunities for process and performance improvements
Support implementation of changes and lead your team through them effectively
Ensure staff have a strong understanding of the Data Protection Act (DPA) and apply it correctly
Provide guidance and hold regular team meetings to ensure consistency and best practice
The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
What we do
We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:
Courts
Prisons
Probation services
Attendance centres.
We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.
New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice.
We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Background
The Offender Subject Access Request team sits within the MoJ’s Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance.
As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.
The Offender SAR team manage and process over 6,000 Subject Access Requests (SARs) on behalf of the MoJ per annum.
About the Role
This is an exciting opportunity to join our team as a Team Leader, providing an expert and dedicated function in the processing of offender Subject Access Requests (SARs).
Our work plays a vital role in supporting individuals through their sentence and rehabilitation by ensuring they have access to the right information at the right time. We are committed to responding to all requests in full and within statutory timescales.
As a Team Leader, you will manage and lead a team of administrative staff responsible for processing offender SARs. This is a people-focused role, where you will provide day-to-day support, guidance, and leadership to ensure your team feel motivated, engaged, and equipped to perform at their best.
You will oversee the assessment of personal data, ensuring disclosures are lawful and exemptions are applied appropriately where necessary. You will ensure work is effectively planned, prioritised, and allocated through our workflow management system, enabling requests to be completed in full, to a high standard, and within statutory deadlines.
You will be part of a large and evolving team exploring new technology to improve efficiency and manage complex workloads. This role offers an excellent opportunity to shape team performance, support staff development, and contribute to continuous improvement.
Key Responsibilities
Lead, manage and motivate a team, ensuring work is organised and delivered on time
Allocate and monitor workloads using the team’s workflow system, ensuring work is prioritised effectively to meet statutory timescales
Oversee decision-making on disclosure of personal information and application of exemptions
Conduct regular 1-1 meetings, providing coaching, feedback and support to drive performance and wellbeing
Manage HR-related processes including attendance, conduct, performance management, and capability concerns, in line with policy
Set clear expectations and monitor progress against targets to achieve 100% compliance wherever possible
Support staff development, identifying training needs and helping individuals reach their full potential
Undertake quality assurance checks and implement improvement or remediation plans where required
Recognise and reward high performance and positive behaviours
Work with EO colleagues to identify opportunities for process and performance improvements
Support implementation of changes and lead your team through them effectively
Ensure staff have a strong understanding of the Data Protection Act (DPA) and apply it correctly
Provide guidance and hold regular team meetings to ensure consistency and best practice