Head of User Services
| Posting date: | 26 May 2026 |
|---|---|
| Salary: | £47,389 to £56,535 per year |
| Hours: | Full time |
| Closing date: | 08 June 2026 |
| Location: | Birmingham, West Midlands |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Aston University |
| Job type: | Permanent |
| Job reference: | 0673-26 |
Summary
We are seeking an experienced and forward-thinking Head of User Services to lead our front-line Library and Learning Services team. This is an exciting opportunity to join the senior leadership team and play a key role in delivering excellent customer service, managing a dynamic portfolio of study spaces, and ensuring high-quality, accessible services.
You will play a central role in shaping the overall user experience for Aston students, driving inclusive and responsive services through user insight and co-creation. This includes leading data-informed decision making to continually adapt and improve provision in line with evolving needs.
This role will suit someone who thrives on innovation, collaboration, and continuous improvement, and who is motivated by the ambitions of the Aston 2030 strategy.
What we offer:
Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
Excellent training and development opportunities.
A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
Everyday discounts to a number of activities and retailers.
Great family friendly policies.
On site gym and pool with discounted staff membership available
Further information on our Benefits and Rewards can be found here.
Aston University offers dynamic working with the expectation that employees spend at least 60% of their time on site.
Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2025. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa
You will play a central role in shaping the overall user experience for Aston students, driving inclusive and responsive services through user insight and co-creation. This includes leading data-informed decision making to continually adapt and improve provision in line with evolving needs.
This role will suit someone who thrives on innovation, collaboration, and continuous improvement, and who is motivated by the ambitions of the Aston 2030 strategy.
What we offer:
Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
Excellent training and development opportunities.
A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
Everyday discounts to a number of activities and retailers.
Great family friendly policies.
On site gym and pool with discounted staff membership available
Further information on our Benefits and Rewards can be found here.
Aston University offers dynamic working with the expectation that employees spend at least 60% of their time on site.
Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2025. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.