Support Facilities Coordinator

Dyddiad hysbysebu:	24 Mai 2026
Cyflog:	£28,176.08 i £31,217.24 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£28176.08 - £31217.24 a year
Oriau:	Llawn Amser
Dyddiad cau:	05 Mehefin 2026
Lleoliad:	Lichfield, WS14 9LH
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0379-531

Crynodeb

The role entails but is not limited to the following areas: Reception & Front of House Experience Leading the Reception team to the following standards: First Impressions & Compassionate Welcome Ensuring reception provides a warm, calm and compassionate first point of contact. Promoting trauma-aware and grief-aware communication. Maintaining a professional yet homelike welcome style. Supporting families unfamiliar with hospice environments. Recognising emotional cues and respond appropriately. Visitor Navigation & Wayfinding Providing clear directions to wards, clinics and family areas. Arranging escort for vulnerable visitors where appropriate. Anticipating confusion points and proactively guide. Supporting accessibility needs (mobility, sensory, language). Incident & Emergency Response Acting as first alert point for incidents or emergencies. Understanding emergency codes and escalation pathways. Triggering emergency response procedures when required. Supporting visitor communication during incidents. Coordinating lockdown or restricted access processes when needed. Coordination & Internal Communication Maintaining strong daily links with Ward Managers and outpatient clinic coordinators. Coordinating with housekeeping and facilities on emerging issues. Participating in daily briefings regarding capacity, sensitivities or operational risks. Volunteer Drivers Governance & Coordination Ensuring clear role scope and boundaries. Supporting safe recruitment and onboarding in partnership with Volunteer Services. Coordinating training and induction, including safeguarding and confidentiality. Aligning driver deployment with clinical and patient needs. Providing pastoral support and supervision. Maintaining appropriate documentation and compliance oversight. Safety, Security & Safeguarding Supporting visitor sign-in/sign-out processes. Maintaining safeguarding awareness across shared and public spaces. Promoting personal safety and lone visitor considerations. Ensuring fire safety information is visible and accessible. Maintaining clear incident reporting pathways. Supporting controlled access procedures where required. Catering & Kitchen Coordination (Non-Clinical) Kitchen & Washing Up Areas (e.g. Whittington Site) Maintaining workflow zoning and hygiene standards. Coordinating volunteer rotas and representation. Overseeing washing up and decontamination areas. Waste & Environmental Management Overseeing waste segregation, storage and collection processes. Ensuring compliance with environmental standards. Liaising with waste contractors where required. Promoting sustainability initiatives and waste minimisation. Back Office Catering Supplies Managing storage and stock of tea, coffee and hospitality items. Coordinating ordering and replenishment Maintaining value-for-money oversight. Business Equipment Asset Register & Lifecycle Management Maintaining a comprehensive business asset register (IT and non-IT equipment). Ensuring unique tagging and location tracking. Supporting lifecycle replacement planning. Maintaining inventory of desks, chairs and ergonomic equipment. Supporting DSE compliance processes. Monitoring furniture condition and report defects. Contributing to sustainability and ESG considerations in procurement and replacement. Business & Office Consumables Management Maintaining defined core consumables list (paper, toner, stationery etc.). Coordinating centralised ordering to avoid duplication. Controlling access to bulk stock. Conducting regular stock checks and reorder triggers. Tracking spend by departmental cost centre. Promoting reduction initiatives (e.g. print-light, digital-first). Supporting waste minimisation campaigns. Ensuring operational resilience through appropriate stock holding of business supplies. Non-Clinical Cleaning (Outsourced Contract) Maintaining defined cleaning schedules for: Corporate offices (Finance, HR, Fundraising, Administration) Meeting and training rooms Main Reception Staff rooms and breakout areas (non-clinical zones) Corridors and stairwells (non-clinical zones) Staff and public toilets Kitchenettes and coffee stations Monitoring contractor performance against agreed standards. Escalating service quality concerns. Supporting cost and resource control. Ensuring sustainability considerations are reflected in cleaning contracts. Key relationships: Head of Estates & Facilities Housekeeping Team Reception Team Facilities & Patient Experience Manager Clinical Leads & Ward Manager Estates and Facilities Administrator Infection Prevention & Control (IPC) Lead Clinical Governance Team Estates & Maintenance Team Catering Team Volunteer Services Finance & Procurement Health & Safety Representatives and Lead External contractors Equipment Servicing & Calibration Providers Volunteers, Patients, Families and Supporters Just so you know: We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy