Deputy Director of Operations

Posting date:	28 May 2026
Salary:	£73,310.65 to £82,759.95 per year
Additional salary information:	£73310.65 - £82759.95 a year
Hours:	Full time
Closing date:	14 June 2026
Location:	SHEFFIELD, S7 1NF
Company:	NHS Jobs
Job type:	Contract
Job reference:	A3466-26-0025

Summary

The Deputy Director of Operations is a member of the Senior Leadership Team, alongside other Heads of Service. All members of the Senior Leadership Team share corporate responsibility for: Represent PCS locally and regionally. You will promote PCS as well as the wider primary care tiers of delivery, building sustainable and productive relationships with key partners. Support the Director of Operations in the discharge of their accountabilities to ensure that all objectives in relation to our operational services and people within them are met. Develop and maintain a strong relationship with both the executive team and with the operational services teams; be a conduit for connectivity between the executive and the day to day operations ensuring that staff feel connected to the executive and vice versa. Supporting compliance with PCSs responsibilities with regulatory compliance, including CQC, IG, contractual standards and the delivery of the business plan Work with colleagues to continuously improve the quality and delivery of service to patients Promoting and living PCSs values and fostering a culture which enables and motivates staff to deliver outstanding service to our patients and customers Maintaining the financial strength of PCS; you will be accountable for effective management of your own budgets Undertake other duties as agreed with the Director of Operations and the Executive Team Additionally you will: Support and assure the executive team on matters relating to the operational delivery of PCSs clinical and support services, including PCS Practices, Primary Care at Scale, Mental Health. Support and assure the executive team on progress with specific programmes of transformation/service development Lead PCS services in contributing to and implementing PCSs strategic aims, developing a shared understanding and commitment to these aims. Leadership Provide highly visible leadership within the Operations Team and across the organisation, championing a professional and open culture that empowers staff to consistently deliver high quality care with compassion, acting as a role model for the behaviours and high professional standards expected of everyone Provide effective operational management of PCSs services on a day-to-day basis Ensure that operational services foster and achieve a compassionate, high performing culture in which team working within and across services is promoted, where all voices are valued and in which civil and respectful behaviours between teams are the norm Ensure that all services deliver against their operational plans meeting the relevant outcomes and standards and work within their resources. Ensure organisational structures reflect the needs of the service areas and wider business needs, providing leadership in organisational change to achieve this. Ensure robust demand and capacity plans are in place to deliver the contracted levels of activity and the potential demands of emergency activity. Support the ongoing development of the capacity and capability of the operational services teams, including first line leaders and supervisors to improve service delivery, staff experience and to identify and develop talent from all parts of the workforce Work collaboratively with system partners to effect the smooth transition of patients across different care settings Lead service development, modernisation and innovation across service areas, promoting a culture of continuous service improvement. Contribute to the development of the wider strategy and in particular the creation of services, systems and processes to support primary care and collaboration between system partners. Lead business continuity and emergency planning arrangements as they relate to operational services are robust. Ensure service areas meet their financial objectives and cost improvement targets and contribute effectively to the annual planning programme and the development of business plans. External Working Relationships and Communications Work with the Executive Team and Clinical Directors to develop and implement the required clinical partnerships with other providers and partners to optimise our service delivery in order to meet the needs of patients, stakeholders and our shared strategies Support the implementation of PCSs Business Plan Work with the Clinical Commissioning Group, primary and secondary care clinicians, social care and the voluntary sector to ensure that services are delivered in as integrated way as possible to best meet the needs of service users Develop and maintain a strong relationship with the Local Medical Committee Service Improvement and Transformation Drive service development, modernisation and transformation of service across PCSs services working with the Heads of service and Clinical Directors to embed a culture of quality improvement Work with senior colleagues and staff to facilitate a service improvement culture that leads to improved clinical outcomes, patient experience and value for money Challenge conventional approaches demonstrating a commitment to creating a learning organisation in order to deliver continuous improvement Be a lead change agent securing the highest levels of clinical and patient engagement and involvement in the development and delivery of services Contribute to the development of effective and efficient care pathways and packages to support the new models of care across primary and secondary services, with a focus on supporting people to stay well and to care for them in a non-hospital setting Optimise the use of digital technology to improve the experience of staff, to improve the experience of patients and to optimise the use of resources. Quality Performance and Governance Contribute to robust systems of clinical and corporate governance, financial management, risk management and compliance in service areas, ensuring PCS learns continuously in response to incidents, by listening to patients and staff and from complaints. Continually seek to improve the safety quality and efficiency of services to support high quality patient care Promote a culture where staff feel safe and supported to raise concerns and see this as a core part of continuous improvement Develop and maintain effective, timely and accurate performance management and improvement systems and approaches, with an emphasis on quality improvement methodology