Receptionist / Admin Support

Dyddiad hysbysebu:	28 Mai 2026
Cyflog:	£25,272.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£25272.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	11 Mehefin 2026
Lleoliad:	Nuneaton, CV11 8AE
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9230-26-0151

Crynodeb

To efficiently undertake basic administration and reception duties including: Provide a high-class reception service to all users of Therapy Services Provide general office and administration support to Therapy Services (the clinical staff, Managers and Clinical Assistants). Using the hospital computer system, make appointments for Therapy staff. This will involve having knowledge of the grade and speciality of the available therapists, and the locations where treatment is available, i.e. hospital or outreach clinics/surgeries. Appointments will be made by telephone, face to face or by letter, and involves understanding of the type of booking in line with hospital policy. Patients personal details should be registered or altered on the system as necessary. Computer generated appointment letters are printed off on a daily basis and put into the post. To allocate all new referrals received by post or electronically to the appropriate place, based on the diagnosis written on the referral To ensure that all vacant appointment spaces are filled, contacting patients by telephone to fill gaps as necessary To send out letters to GP referred patients containing appointments To re-arrange or cancel appointments as required by telephone or letter, sometimes at short notice, due to therapist absence Photocopy, print and scan documents as requested to a high standard. Deal with incoming and outgoing post and carry out filing. Receive visitors to the department in a professional and courteous manner. Assist visitors by providing information and responding to routine queries. Make and receive telephone calls in a professional and courteous manner. Communicate with departments or individual staff members by telephone, email or in person, answering queries relevant to Therapy Services. Take clear, accurate messages and ensure these are passed on to the appropriate person. On a daily basis, to sort all post arriving for Physiotherapy, Occupational Therapy (OT) and Speech and Language Therapy (SALT), and distribute it to the appropriate place/person. To open and date-stamp general un-named physiotherapy post and distribute it as appropriate. Input accurate data onto electronic systems as required Support the Therapy team to maintain accurate, timely and legible records. To check each printed clinic list against the computer each day, for any last-minute amendments affecting the following day. Amended lists to be given to each Therapist as well as for Reception To ensure all patients are accounted for on the system for each clinic at the end of the day, obtaining outcome information from the therapists if this has not been provided To greet and check in patients against the appropriate clinic list on arrival. To monitor the safety, comfort and security of patients/visitors in the waiting room, and to bring any concerns to the attention of a Senior Therapist. To arrange a drink and/or sandwich for ambulance patients having delayed return home, in accordance with departmental policy, and if necessary, arrange for them to be collected from another area. To inform the therapist if a patient arrives late or on the wrong day for an appointment, and to rearrange if necessary. To arrange ambulance transport for patients at the discretion of the therapist. This is an online booking system. Liaise with the Ambulance Service by telephone with regard to late arrivals or departures To contact a therapist or therapy assistant when a patient presents in the department for a walking aid, or if a patient in the waiting room requires other assistance i.e. to use the toilet To arrange for a porter to collect or return patients to other departments At the request of the therapists, to contact other departments, e.g. Estates Department, IT, to report faults/defects, hospital call centre to expedite patient consultant appointments At the request of the therapists, to obtain patients medical notes by tracking them in and out on the computerised system To ensure that the reception area is kept tidy and stationery/paperwork is replenished from the store or by photocopying as necessary Depending on start and finish times, to collect the department keys and open up the department or close up the reception area at the end of the day and ensure all departmental computers are switched off. As necessary to secure the department by closing all windows and inside doors, locking outside doors and returning the keys. Communication and Relationship Skills: Provide excellent customer service both written and verbal in person, by telephone and email using tact, discretion and sensitivity. Talk to colleagues and visitors to the department in a courteous manner both in person and on the telephone ensuring they receive a friendly and helpful service. Keep accurate, complete records consistent with legislation, policies and procedures. Ensure confidentiality of both written and verbal information. Display a professional attitude at all times. Able to provide information to new starters and staff on learning programmes. Knowledge, Training and Experience: Use programmes for making and changing appointments, completing word documents and entering data into spreadsheets Take responsibility for personal performance and own development needs. Seek to improve administration skills and understanding of the Therapy Services. Participate in the annual appraisal and development review process and work towards agreed objectives. Maintain 100% compliance with statutory and mandatory learning. Adhere to Trusts policies, procedures and guidelines. Analytical and Judgemental Skills: Use own judgement and problem solve as appropriate, referring to the appropriate person when necessary. Demonstrate an energetic, dynamic and positive approach to challenging situations. Planning and Organisational Skills: Work within the limits of own competence and responsibility and refer issues beyond these limits to appropriate person. Able to work independently in organising own time and workload to meet deadlines. Attend and take part in team meetings and regular reviews with line manager. Be a flexible and supportive member of the team. Physical Skills: Able to input data into electronic or paper-based systems. Able to move tables, chairs and equipment in Therapy Services. Able to assist with the movement of other equipment within Therapy Services. Able to shelve books and tidy bookshelves. Special Requirements This post requires the post holder to be able to work flexibly to ensure the needs of the service are met.The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post-holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post-holder in the light of service needs. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.