Front of House Worker
| Posting date: | 22 May 2026 |
|---|---|
| Salary: | £26,226 per year, pro rata |
| Hours: | Part time |
| Closing date: | 03 June 2026 |
| Location: | HX1 5BD |
| Remote working: | On-site only |
| Company: | Cloverleaf Advocacy |
| Job type: | Temporary |
| Job reference: |
Summary
Hours 22.5 Hours Per Week (Fixed Term - 14 months)
Other: Appointment is subject to a satisfactory enhanced Disclosure and Barring (DBS) check, receipt of two satisfactory references and evidence of the right to work in the UK must be provided.
About You:
We are looking for a person who can do the following, in line with the role:
1. To provide a person-centred response to people making enquiries into the service, gathering relevant information to ensure appropriate referrals, signposting or outcomes for carers.
2. To provide a reception service for Carers Count, including greeting visitors, showing people to meeting rooms, making drinks etc.
3. To ensure that carers are aware of the full offer of services by Carers Count.
4. To log all contacts into the service onto the Lamplight case management system. 5. To ensure that all referrals are logged and added to project waiting lists as necessary for allocation by staff.
6. To transcribe information from groups and events onto the Lamplight case management system.
7. To be responsible for all incoming post ensuring it is logged, documents are scanned and forwarded to the appropriate person or actioning as required.
8. To be a point of call for staff working in the community in line with Cloverleaf’s lone working policy.
9. To rearrange carer appointments or notify group attendees in the case of cancellation or staff absence.
10. Take accurate messages and ensure they are passed on in a timely manner by phone or text and email.
11. To assist in gathering feedback from people who have used the service by conducting exit interviews and to record on Lamplight.
12. To assist service managers and group workers in the organisation of meetings, workshops and events (including training).
13. To manage and maintain office supplies including stationery, leaflets and posters through Cloverleaf’s ordering processes.
14. To take responsibility for organising telephone cover during periods of own planned absence.
15. To keep a record of and bank cash donations to the service and submit records to Cloverleaf’s finance team.
16. Utilise staff’s online diaries to provide a clear and appropriate response to calls. 17. To pass calls through to staff mobiles or direct dial lines as appropriate.
18. To manage an electronic room booking system for the group/meeting/events rooms in the Carers Count. Including booking carers onto events
19. To manage an electronic ‘booking out’ system for equipment such as tablets, display stands, banners etc.
20. To collate and proofread articles and information for the newsletter.
21. To minimise the use of paper-based systems wherever possible to ensure accessibility and transparency.
22. To build and maintain strong working relationships with a variety of internal and external contacts.
23. To demonstrate commitment to and communicate the values and mission of the organisation by providing the highest possible level of service to everyone.
24. To participate in team meetings and training as required.
25. To take minutes for team meetings and distribute in a timely manner.
26. To provide low level IT support to team members (i.e. support with using Lamplight or Microsoft Office applications)
27. To liaise with colleagues in administrative roles within Carers Count to ensure efficient and effective ways of working.
28. To ensure a comprehensive handover between all postholders at the relevant time.
29. To arrange the distribution of the Carers Count newsletter via email and post. 30. To participate in personal, team and organisational development.
31. To ensure an understanding and compliance with Health and Safety and risk regulations within the team.
32. To ensure office based risk assessments and other health and safety documentation (including quarterly inspections) are up to date and accessible by the Health and Safety Manager.
33. To work flexibly across the Calderdale and Dewsbury Carers Count offices as needed.
You will:
• Have 5 GSCE’s or equivalent, including Maths and English. Ability to write clear and concise English and competent in numeracy.
• Ideally have at least 1 years’ experience working in a busy, office based customer service role.
• Have experience of working as a team member to deliver a high standard of customer service.
• Have experience of working with confidential information, in line with data protection requirements.
• Be able to deliver high levels of customer care through telephone, written and face to face communication.
• Be able to communicate effectively whilst taking accurate and appropriate details on computer systems, and navigating computer-based information to resolve enquiries accurately and efficiently.
• Ideally be able to prioritise and complete varied and multiple enquiries using information from a range of sources without continuous supervision.
• Be able to work calmly under pressure, whilst in a busy environment. Maintaining a helpful and positive attitude.
• Help managers to collate and analyse statistical information.
• Always embody and communicate the values of the organisation. Whilst working to organisational policies and procedures.
• Ability to reflect on and learn from experience.
• Importantly be able to respond positively to people in heightened emotional states. • Maintain a willingness to learn and develop.
• Have the ability to take concise and accurate minutes.
• The ability to speak languages other than English is desirable but not essential. All staff have a collective responsibility towards the effective running of Carers Count and Cloverleaf Advocacy. As such, new tasks and duties may develop in the light of experience, which may be allocated where reasonable, after discussion with post holder.
Other: Appointment is subject to a satisfactory enhanced Disclosure and Barring (DBS) check, receipt of two satisfactory references and evidence of the right to work in the UK must be provided.
About You:
We are looking for a person who can do the following, in line with the role:
1. To provide a person-centred response to people making enquiries into the service, gathering relevant information to ensure appropriate referrals, signposting or outcomes for carers.
2. To provide a reception service for Carers Count, including greeting visitors, showing people to meeting rooms, making drinks etc.
3. To ensure that carers are aware of the full offer of services by Carers Count.
4. To log all contacts into the service onto the Lamplight case management system. 5. To ensure that all referrals are logged and added to project waiting lists as necessary for allocation by staff.
6. To transcribe information from groups and events onto the Lamplight case management system.
7. To be responsible for all incoming post ensuring it is logged, documents are scanned and forwarded to the appropriate person or actioning as required.
8. To be a point of call for staff working in the community in line with Cloverleaf’s lone working policy.
9. To rearrange carer appointments or notify group attendees in the case of cancellation or staff absence.
10. Take accurate messages and ensure they are passed on in a timely manner by phone or text and email.
11. To assist in gathering feedback from people who have used the service by conducting exit interviews and to record on Lamplight.
12. To assist service managers and group workers in the organisation of meetings, workshops and events (including training).
13. To manage and maintain office supplies including stationery, leaflets and posters through Cloverleaf’s ordering processes.
14. To take responsibility for organising telephone cover during periods of own planned absence.
15. To keep a record of and bank cash donations to the service and submit records to Cloverleaf’s finance team.
16. Utilise staff’s online diaries to provide a clear and appropriate response to calls. 17. To pass calls through to staff mobiles or direct dial lines as appropriate.
18. To manage an electronic room booking system for the group/meeting/events rooms in the Carers Count. Including booking carers onto events
19. To manage an electronic ‘booking out’ system for equipment such as tablets, display stands, banners etc.
20. To collate and proofread articles and information for the newsletter.
21. To minimise the use of paper-based systems wherever possible to ensure accessibility and transparency.
22. To build and maintain strong working relationships with a variety of internal and external contacts.
23. To demonstrate commitment to and communicate the values and mission of the organisation by providing the highest possible level of service to everyone.
24. To participate in team meetings and training as required.
25. To take minutes for team meetings and distribute in a timely manner.
26. To provide low level IT support to team members (i.e. support with using Lamplight or Microsoft Office applications)
27. To liaise with colleagues in administrative roles within Carers Count to ensure efficient and effective ways of working.
28. To ensure a comprehensive handover between all postholders at the relevant time.
29. To arrange the distribution of the Carers Count newsletter via email and post. 30. To participate in personal, team and organisational development.
31. To ensure an understanding and compliance with Health and Safety and risk regulations within the team.
32. To ensure office based risk assessments and other health and safety documentation (including quarterly inspections) are up to date and accessible by the Health and Safety Manager.
33. To work flexibly across the Calderdale and Dewsbury Carers Count offices as needed.
You will:
• Have 5 GSCE’s or equivalent, including Maths and English. Ability to write clear and concise English and competent in numeracy.
• Ideally have at least 1 years’ experience working in a busy, office based customer service role.
• Have experience of working as a team member to deliver a high standard of customer service.
• Have experience of working with confidential information, in line with data protection requirements.
• Be able to deliver high levels of customer care through telephone, written and face to face communication.
• Be able to communicate effectively whilst taking accurate and appropriate details on computer systems, and navigating computer-based information to resolve enquiries accurately and efficiently.
• Ideally be able to prioritise and complete varied and multiple enquiries using information from a range of sources without continuous supervision.
• Be able to work calmly under pressure, whilst in a busy environment. Maintaining a helpful and positive attitude.
• Help managers to collate and analyse statistical information.
• Always embody and communicate the values of the organisation. Whilst working to organisational policies and procedures.
• Ability to reflect on and learn from experience.
• Importantly be able to respond positively to people in heightened emotional states. • Maintain a willingness to learn and develop.
• Have the ability to take concise and accurate minutes.
• The ability to speak languages other than English is desirable but not essential. All staff have a collective responsibility towards the effective running of Carers Count and Cloverleaf Advocacy. As such, new tasks and duties may develop in the light of experience, which may be allocated where reasonable, after discussion with post holder.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.