Patient Administrator
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 07 June 2026 |
| Location: | Alfreton, DE55 5PS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5184-26-0002 |
Summary
Manage and monitor the practices generic email inbox, ensuring enquiries are resolved, dealt with appropriately or passed to the correct team. Run patient recall processes in line with practice protocols (e.g. longterm condition reviews, medication monitoring). Issue recalls via SMS, letter or email and maintain accurate records of contact and responses, escalating non-responders according to Practice policy. Respond to routine patient enquiries and appointment bookings in a timely and professional manner. Support Quality and Outcomes Framework (QOF) and Local and National Enhanced Services activity through accurate coding, searches and recall support, assist with QOFrelated data entry and administrative tasks. Support vaccination callandrecall activity by preparing and send vaccination and immunisation invites. Respond to patient enquires and bookings and maintain accurate invitation records. Process requests for medical records, including subject access requests and thirdparty requests Verify identity and consent, track requests, and ensure responses are completed within required timescales Keep records and logs of patient requests and contacts. Produce patient and practice reports as required. Scan, upload and accurately code incoming clinical correspondence and documents onto the clinical system. Process letters, reports, messages and emails in a timely manner. Work collaboratively with clinicians and the wider administrative team to support smooth practice operations. Adhere to practice policies, procedures and data protection requirements. Provide cover for other members of the administration / secretarial team during periods of sickness and annual leave as needed.