2nd Line Support
| Posting date: | 18 May 2026 |
|---|---|
| Salary: | £180.0 to £220.0 per hour |
| Additional salary information: | £200 per day INSIDE IR35 |
| Hours: | Full time |
| Closing date: | 01 June 2026 |
| Location: | East Riding of Yorkshire, yo2 1la |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4790875_1779115435 |
Summary
2ND LINE IT SUPPORT
3-6 MONTH CONTRACT
DAY RATE - £200.00 (INSIDE)
LOCATION: YORK HYBRID WORKING
Your new role
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.
The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
SHIFTS:The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'
What you'll need to succeed
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
- Experience with Active Directory and Azure Active Directory user & group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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