Senior Officer Complaints Investigation - FTC 12 months
| Posting date: | 21 May 2026 |
|---|---|
| Salary: | £34,211 per year |
| Hours: | Full time |
| Closing date: | 02 June 2026 |
| Location: | cv1 2gn |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ofqual |
| Job type: | Contract |
| Job reference: |
Summary
Ofqual is the independent qualifications regulator for England. We currently regulate 200+ awarding organisations, and approx. 11,600 certified qualifications. These include GCSEs, AS and A levels, and a broad range of vocational and technical qualifications.
For more information about what we do please visit: https://www.gov.uk/government/organisations/ofqual
About the team
We are recruiting a Senior Officer to join our Complaints and Investigations team. This role offers the opportunity to lead on complex casework and contribute directly to protecting standards and ensuring awarding organisations meet their regulatory obligations.
This role is being offered on a 12 month fixed term basis due to maternity cover.
Person Specification
Why join us
This is a fast-paced and intellectually challenging role where no two cases are the same. You will have the opportunity to take ownership of meaningful work that directly contributes to maintaining standards and public confidence in qualifications.
What you will be doing
In this role, you will manage a varied and often complex caseload, including complaints, whistleblowing referrals, malpractice allegations, and high-profile correspondence.
You will:
• Lead and manage end-to-end investigations, making timely and evidence-based decisions in line with Ofqual’s regulatory framework
• Analyse complex and sensitive information to identify risks to qualification standards and potential breaches of our Conditions of Recognition
• Work at pace to assess and prioritise competing demands, ensuring deadlines are met without compromising quality
• Communicate clearly and professionally with stakeholders, including explaining decisions and managing expectations
• Work collaboratively across Ofqual and with awarding organisations to influence appropriate and proportionate action
• Identify themes and emerging risks, contributing to wider organisational insight and continuous improvement
For more information about what we do please visit: https://www.gov.uk/government/organisations/ofqual
About the team
We are recruiting a Senior Officer to join our Complaints and Investigations team. This role offers the opportunity to lead on complex casework and contribute directly to protecting standards and ensuring awarding organisations meet their regulatory obligations.
This role is being offered on a 12 month fixed term basis due to maternity cover.
Person Specification
Why join us
This is a fast-paced and intellectually challenging role where no two cases are the same. You will have the opportunity to take ownership of meaningful work that directly contributes to maintaining standards and public confidence in qualifications.
What you will be doing
In this role, you will manage a varied and often complex caseload, including complaints, whistleblowing referrals, malpractice allegations, and high-profile correspondence.
You will:
• Lead and manage end-to-end investigations, making timely and evidence-based decisions in line with Ofqual’s regulatory framework
• Analyse complex and sensitive information to identify risks to qualification standards and potential breaches of our Conditions of Recognition
• Work at pace to assess and prioritise competing demands, ensuring deadlines are met without compromising quality
• Communicate clearly and professionally with stakeholders, including explaining decisions and managing expectations
• Work collaboratively across Ofqual and with awarding organisations to influence appropriate and proportionate action
• Identify themes and emerging risks, contributing to wider organisational insight and continuous improvement
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.