Receptionist - Carlisle, Out of Hours
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 04 June 2026 |
| Location: | Carlisle, CA2 7HY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0554-26-0056 |
Summary
This section outlines the broad range of duties which may be undertaken either routinely or periodically. This list is not exhaustive and the post holder may be required to undertake additional duties appropriate to the role. Patient Interaction and Front of House Responsibilities Act as the first point of contact for patients, professionals and visitors to the Treatment Centre. Welcome patients on arrival, confirm appointment details and ensure they are booked in accurately. Manage patient enquiries in a professional, calm and courteous manner, both face-to-face and via telephone. Monitor patients in the waiting area and escalate any concerns or deterioration to a clinician or appropriate professional. Appointment Coordination and Patient Flow Coordinate and manage appointment bookings in line with Cumbria Health policies and procedures, maintaining oversight of patient flow and liaising with the Control Room as required. Liaise with the Control Room Supervisor/Dispatcher to support the safe and effective running of the service. Support the smooth flow of patients through the service, ensuring timely communication with clinicians and the wider team. Administrative and Data Management Accurately record and update patient information using clinical systems (e.g. Adastra, EMIS, Outlook and other systems as required). Process confidential patient information in line with Cumbria Health policies and Information Governance requirements. Complete administrative tasks and data entry accurately and in a timely manner. Communication and Team Working Maintain clear, professional and timely communication with the Control Room, clinicians, drivers and wider team. Work collaboratively with colleagues to support safe and coordinated service delivery. Escalate issues or concerns appropriately to the Control Room Supervisor or relevant team members. Safety and Emergency Response Escalate concerns to a clinician immediately. Support the safe running of the Treatment Centre, following local procedures and guidance. Equipment and Environment Support clinicians by preparing and making available equipment and supplies as required (e.g. ECG machines, blood pressure monitors, & prescription stationery. Assist with the safe storage and restocking of equipment and supplies within the Treatment Centre. Support the maintenance of a safe, clean and organised reception and waiting area. Flexibility and Service Support Work autonomously, managing workload effectively and responding to service demand. Demonstrate flexibility to support rota cover and service delivery, particularly during periods of high demand. Support the wider team and service as required, in line with operational needs. Governance, Compliance and Development Keep up to date with and adhere to Cumbria Health policies, procedures and guidance. Maintain confidentiality and comply with Information Governance and GDPR requirements. Use email and internal systems to stay updated on communications and service information. Participate in mandatory training and ongoing development. The post holder will be expected to undertake any other duties reasonably required, which are appropriate to the role and within the scope of their training and capability.