Customer Services Information Guide (Contact Centre)
| Posting date: | 20 May 2026 |
|---|---|
| Salary: | £13.90 per hour |
| Hours: | Full time |
| Closing date: | 19 June 2026 |
| Location: | Swindon, Wiltshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Wax Recruitment Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Job title: Customer Services Information Guide (Contact Centre)
Job Category: Admin & Clerical
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week: 37
Pay: £13.90 per hour
Have to be in Tuesdays for our team office day.
Inbound Call Centre Role.
Monday - Friday 9am to 5pm.
Hybrid Working, 3 days in the office and 2 days working at home.
Job description
To support the residents of Swindon via our inbound call centre, in accessing the many services provided by the council.
To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.
Understanding the customers’ needs and signposting to relevant support services either inside or outside of the Council.
Giving information on Council Services where it’s not available, escalating queries and requests for work to the relevant service area.
Job Category: Admin & Clerical
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week: 37
Pay: £13.90 per hour
Have to be in Tuesdays for our team office day.
Inbound Call Centre Role.
Monday - Friday 9am to 5pm.
Hybrid Working, 3 days in the office and 2 days working at home.
Job description
To support the residents of Swindon via our inbound call centre, in accessing the many services provided by the council.
To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.
Understanding the customers’ needs and signposting to relevant support services either inside or outside of the Council.
Giving information on Council Services where it’s not available, escalating queries and requests for work to the relevant service area.