Sales Administrator
| Dyddiad hysbysebu: | 13 Mai 2026 |
|---|---|
| Cyflog: | £33,000.00 i £35,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2026 |
| Lleoliad: | Bristol, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Route 101 Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JO-0012014 |
Crynodeb
Sales Administrator
The Sales Operations team is the engine room of the Sales organisation, supporting circa 50 sales professionals across the team . This role is critical to ensuring revenue-generating activity is prioritised, unblocked and executed efficiently.
Requests for support are managed via Zendesk, and the Sales Administrator is responsible for triaging, prioritising and responding to tickets within agreed SLAs, always ensuring that revenue-impacting work is treated as the highest priority.
Key Responsibilities
Sales & Revenue Support
Act as first-line operational support to Sales, ensuring deals progress smoothly from quote to project
Prepare, validate and issue quotes, sales orders, change notes and renewals
Ensure all sales activity follows agreed process, pricing and approval frameworks
Proactively identify and resolve blockers that may delay revenue recognition
Ticket & Workflow Management
Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA
Balance urgent tactical requests with ongoing operational responsibilities
Provide clear communication back to stakeholders on progress and expectations
Cross‑Functional Sales Support
Support all sales functions including:
Business Development
New Business
Client Management
Marketing
Solutions Engineering
Work closely with Finance and PMO as an extension of those teams, ensuring accurate handover and execution of sales orders
Support billing reviews, contract accuracy and timely invoicing
Partner & Vendor Engagement
Act as an operational point of contact for our partner ecosystem, building strong working relationships
Coordinate partner-related processes including pricing, deal registration, renewals and reporting
Liaise with key partners including AWS, NiCE and Zendesk
Data, Systems & Compliance
Maintain high standards of data accuracy and operational compliance
Support administration and reporting across systems such as HubSpot and NetSuite
Keep sales documentation, price lists and partner collateral up to date
Continuous Improvement
Identify opportunities to improve sales processes, documentation and ways of working
Contribute to improving efficiency, scalability and stakeholder experience across Sales Ops
Skills & Experience
Essential
Proven experience in customer-facing and sales environments
Exceptionally strong administrative and organisational skills
Ability to multi-task, prioritise effectively and perform under pressure
Confident working with multiple stakeholders across Sales and the wider business
Strong communication skills with the confidence to challenge and push back when required
Exceptionally strong MS office skills to include advanced Word, Excel, Powerpoint
Highly Desirable
Experience working in CCaaS / Contact Centre / SaaS environments
Exposure to Sales Operations or Revenue Operations functions
Experience working with partners and vendors
Previous experience with AWS marketplace
Exposure with working with Hubspot, Netsuite and Zendesk
Personal Attributes
Team player
Calm and resilient under pressure
Highly organised with strong attention to detail
Proactive, solution-focused and commercially aware
Comfortable operating in a fast‑moving, changeable environment
The Sales Operations team is the engine room of the Sales organisation, supporting circa 50 sales professionals across the team . This role is critical to ensuring revenue-generating activity is prioritised, unblocked and executed efficiently.
Requests for support are managed via Zendesk, and the Sales Administrator is responsible for triaging, prioritising and responding to tickets within agreed SLAs, always ensuring that revenue-impacting work is treated as the highest priority.
Key Responsibilities
Sales & Revenue Support
Act as first-line operational support to Sales, ensuring deals progress smoothly from quote to project
Prepare, validate and issue quotes, sales orders, change notes and renewals
Ensure all sales activity follows agreed process, pricing and approval frameworks
Proactively identify and resolve blockers that may delay revenue recognition
Ticket & Workflow Management
Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA
Balance urgent tactical requests with ongoing operational responsibilities
Provide clear communication back to stakeholders on progress and expectations
Cross‑Functional Sales Support
Support all sales functions including:
Business Development
New Business
Client Management
Marketing
Solutions Engineering
Work closely with Finance and PMO as an extension of those teams, ensuring accurate handover and execution of sales orders
Support billing reviews, contract accuracy and timely invoicing
Partner & Vendor Engagement
Act as an operational point of contact for our partner ecosystem, building strong working relationships
Coordinate partner-related processes including pricing, deal registration, renewals and reporting
Liaise with key partners including AWS, NiCE and Zendesk
Data, Systems & Compliance
Maintain high standards of data accuracy and operational compliance
Support administration and reporting across systems such as HubSpot and NetSuite
Keep sales documentation, price lists and partner collateral up to date
Continuous Improvement
Identify opportunities to improve sales processes, documentation and ways of working
Contribute to improving efficiency, scalability and stakeholder experience across Sales Ops
Skills & Experience
Essential
Proven experience in customer-facing and sales environments
Exceptionally strong administrative and organisational skills
Ability to multi-task, prioritise effectively and perform under pressure
Confident working with multiple stakeholders across Sales and the wider business
Strong communication skills with the confidence to challenge and push back when required
Exceptionally strong MS office skills to include advanced Word, Excel, Powerpoint
Highly Desirable
Experience working in CCaaS / Contact Centre / SaaS environments
Exposure to Sales Operations or Revenue Operations functions
Experience working with partners and vendors
Previous experience with AWS marketplace
Exposure with working with Hubspot, Netsuite and Zendesk
Personal Attributes
Team player
Calm and resilient under pressure
Highly organised with strong attention to detail
Proactive, solution-focused and commercially aware
Comfortable operating in a fast‑moving, changeable environment
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