Operations Manager
| Posting date: | 28 May 2026 |
|---|---|
| Salary: | £50,000 per year |
| Hours: | Full time |
| Closing date: | 27 June 2026 |
| Location: | TR11 |
| Remote working: | On-site only |
| Company: | Cornwall Staff Agency |
| Job type: | Permanent |
| Job reference: | OPSFAL2026-9737 |
Summary
Operations Manager – Guest Relations Focus
Award Winning Hotel and Resort -South Cornwall
Up to £50,000 + Quarterly Bonus
About the Role
We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager.
As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments.
This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.
Key Responsibilities
• Partner with the General Manager to lead daily resort operations
• Provide strong leadership across departments, including:
• Front of House
• Housekeeping
• Maintenance
• Self-Catering Operations
• Drive a culture of exceptional guest experience and service delivery
• Lead, coach, and develop departmental managers and teams
• Ensure all accommodation and public areas meet consistently high standards
• Oversee operational performance, efficiency, and service quality
• Take ownership of decision-making and resolve issues proactively
• Manage budgets, labour costs, and departmental KPIs
• Maximise revenue through upselling and cross-selling initiatives
• Ensure full compliance with health & safety and statutory requirements
• Handle guest feedback and service recovery with professionalism
About You
• Proven experience in a senior operations role within a 4 or 5 hotel or resort**
• Strong background in guest relations and service leadership
• A hands-on, visible leader who leads from the front
• Commercially aware with experience managing budgets and performance
• Excellent communication and team development skills
• Ability to thrive in a fast-paced, high-standard hospitality environment
Package
• Salary up to £50,000 per annum
• Quarterly performance-related bonus
• Opportunity to join a high-profile, award-winning resort
• Working in one of the UK’s most desirable coastal locations
Why Apply?
This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting.
Interested? Apply now or get in touch for a confidential discussion.
CWPERM