Regional Workplace Experience Manager
| Dyddiad hysbysebu: | 19 Mai 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mehefin 2026 |
| Lleoliad: | WC2A 1AF |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 155369 |
Crynodeb
Regional Workplace Experience Manager
Contract: Professional Services, Production & Technology
Location: London, WC2A 1AF
Hours of work: 40
Contract Type: Permanent
We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple sites within the WSP contract.
This role is responsible for driving operational excellence, creating welcoming and productive environments, and ensuring services align with WSP’s vision and ISS’s high standards of service delivery.
Job Description
We are looking for a senior leader who can inspire workplace teams, deliver consistent service performance, and act as a trusted partner to key stakeholders.
The role plays a critical part in shaping exceptional workplace experiences through strong leadership, innovation, and effective collaboration.
Key Responsibilities
Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
Foster a culture of collaboration, professionalism, and continuous improvement across the region.
Oversee the delivery of all workplace services, ensuring compliance with SLAs and KPIs.
Conduct regular site visits to monitor service standards, resolve issues, and engage with on-site teams.
Act as the primary point of contact for WSP stakeholders, maintaining strong and effective relationships.
Partner with the client to understand evolving needs and implement workplace improvement initiatives.
Ensure adherence to health, safety, and ESG standards, including sustainability initiatives.
Manage regional budgets, monitor costs, and identify opportunities for operational efficiencies.
Professional and Personal Competencies/Qualifications
Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites.
Strong leadership and people management skills with experience building and motivating high-performing teams.
Excellent communication and stakeholder management skills.
Experience managing budgets and analysing financial data.
Proficient in the use of workplace management systems and the Microsoft Office Suite.
Understanding of health and safety regulations and sustainability practices.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: London, WC2A 1AF
Hours of work: 40
Contract Type: Permanent
We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple sites within the WSP contract.
This role is responsible for driving operational excellence, creating welcoming and productive environments, and ensuring services align with WSP’s vision and ISS’s high standards of service delivery.
Job Description
We are looking for a senior leader who can inspire workplace teams, deliver consistent service performance, and act as a trusted partner to key stakeholders.
The role plays a critical part in shaping exceptional workplace experiences through strong leadership, innovation, and effective collaboration.
Key Responsibilities
Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
Foster a culture of collaboration, professionalism, and continuous improvement across the region.
Oversee the delivery of all workplace services, ensuring compliance with SLAs and KPIs.
Conduct regular site visits to monitor service standards, resolve issues, and engage with on-site teams.
Act as the primary point of contact for WSP stakeholders, maintaining strong and effective relationships.
Partner with the client to understand evolving needs and implement workplace improvement initiatives.
Ensure adherence to health, safety, and ESG standards, including sustainability initiatives.
Manage regional budgets, monitor costs, and identify opportunities for operational efficiencies.
Professional and Personal Competencies/Qualifications
Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites.
Strong leadership and people management skills with experience building and motivating high-performing teams.
Excellent communication and stakeholder management skills.
Experience managing budgets and analysing financial data.
Proficient in the use of workplace management systems and the Microsoft Office Suite.
Understanding of health and safety regulations and sustainability practices.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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